Asset Recovery & Repossession Specialist

Fifth Third; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a Repossession Specialist to research and process repossession orders and assignments across multiple systems. You will review charges and negotiate storage/tow/repair fees while ensuring compliance with state and federal laws to protect the Bank and customers.

You will monitor communications, reconcile invoices, and perform data entry with accuracy in a team-focused environment. Strong organizational skills and problem-solving are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of collections, repossession, or equivalent work experience.
• Excellent verbal and written communication skills.
• Strong experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Proficient with computer systems and data entry with moderate speed and accuracy.
• Ability to work in a team and present a professional image.
• Knowledge of collection laws, regulations, credit lending, and risk management.
• Self-motivated with strong organizational and problem-solving skills.

Responsibilities

• Conduct research, utilize skip tracing tools, and evaluate data from multiple sources to make strategic actionable decisions
• Submit voluntary, involuntary, and impound repossession assignments/reassignments using multiple systems
• Monitor daily verbal and written correspondence regarding impounds, contact any third party that has possession of the Bank’s collateral, and negotiate all storage/tow/repair charges.
• Accurately process and document all requests for repossession cancellations and redemptions.
• Reconcile and review vendor invoices to ensure agreed upon charges are paid and process adjustments to post repossession fees.
• Follow state and federal laws to protect both the Bank and the customer.
• Collaborative approach to identify and recommend solutions to issues.
• Consistently meet or exceed commitments as defined by leadership.
• Perform any other duties as assigned.

Skills

Verbal communication

Written communication

Data entry

Microsoft Office

Teamwork

Problem solving

Knowledge of collection laws

Organization

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

Job description

Fifth Third Bank in Grand Rapids, MI is seeking a Repossession Specialist to research and process repossession orders and assignments across multiple systems. You will review charges and negotiate storage/tow/repair fees while ensuring compliance with state and federal laws to protect the Bank and customers.

You will monitor communications, reconcile invoices, and perform data entry with accuracy in a team-focused environment. Strong organizational skills and problem-solving are essential.