Strategic Repossession & Recovery Specialist

Fifth Third Bank; Cincinnati (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a Repossession Specialist to process voluntary, involuntary, and impound repossession orders and cancellations.

The role requires strong verbal and written communication, MS Office proficiency, data entry speed, and the ability to work in a team while meeting deadlines. Typical hours are Mon–Fri 8am–5pm with a focus on compliant, customer-friendly resolutions.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of collections, repossession, or equivalent work experience.
• Excellent verbal and written communication skills.
• Strong experience with Microsoft Office products and data entry.

Responsibilities

• Conduct research, utilize skip tracing tools, and evaluate data from multiple sources to make strategic actionable decisions
• Submit voluntary, involuntary, and impound repossession assignments/reassignments using multiple systems
• Monitor daily verbal and written correspondence regarding impounds, contact any third party that has possession of the Bank’s collateral, and negotiate all storage/tow/repair charges.
• Accurately process and document all requests for repossession cancellations and redemptions.
• Reconcile and review vendor invoices to ensure agreed upon charges are paid and process adjustments to post repossession fees.
• Follow state and federal laws to protect both the Bank and the customer.
• Collaborative approach to identify and recommend solutions to issues.
• Consistently meet or exceed commitments as defined by leadership.
• Perform any other duties as assigned.

Skills

Verbal communication

Written communication

Data entry

Teamwork

Independent work

Multi-tasking

Knowledge of collection laws

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Fifth Third Bank in Grand Rapids, MI is seeking a Repossession Specialist to process voluntary, involuntary, and impound repossession orders and cancellations.

The role requires strong verbal and written communication, MS Office proficiency, data entry speed, and the ability to work in a team while meeting deadlines. Typical hours are Mon–Fri 8am–5pm with a focus on compliant, customer-friendly resolutions.