Asset Protection & Safety Leader

Lowe's; Pooler (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Lowe’s is seeking an Asset Protection Investigator to join our team in Pooler, GA. The role focuses on preventing loss through shrink awareness, theft deterrence, and strong customer service programs.

You will collaborate with store leadership to identify trends and implement action plans while maintaining a safe, secure store environment. Responsibilities include surveillance-based monitoring, external theft investigations, and supporting law enforcement with case documentation.

Qualifications

• Must have a high school diploma or GED or equivalent experience
• License requirement if state/local requires salesperson license within 60 days of starting
• Experience in loss prevention or asset protection is preferred

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Monitor entrances, exits, and high-risk areas to maintain a safe, clean, and secure store environment.
• Monitor activity through surveillance and tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement.
• Assist in internal investigations and provide evidence as needed.
• Validate store security measures and respond to triggers.
• Provide feedback on audit findings and support shrink reduction efforts.
• Respond to potentially violent situations with safety and composure.
• This role may be assigned additional duties as needed.

Skills

Shrink awareness

Theft deterrence

Customer service

Surveillance

Investigations

Education

High school diploma or GED

Retail loss prevention knowledge

Tools

CCTV

EAS

Job description

Lowe’s is seeking an Asset Protection Investigator to join our team in Pooler, GA. The role focuses on preventing loss through shrink awareness, theft deterrence, and strong customer service programs.

You will collaborate with store leadership to identify trends and implement action plans while maintaining a safe, secure store environment. Responsibilities include surveillance-based monitoring, external theft investigations, and supporting law enforcement with case documentation.