Asset Protection Investigator: Shrink & Safety Leader

JCPenney Co.; Burlington (VT); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical benefits

401(k) match

Associate discount

Job summary

JCPenney is seeking an Asset Protection professional to observe and deter theft, conduct investigations, and document outcomes across stores. You will collect evidence, interview customers and contractors, and report findings to AP leadership while supporting store safety and incident response.

The role requires 1+ years in retail or security, a high school diploma, and willingness to travel to designated stores as needed. Competitive hourly pay and strong benefits are offered.

Qualifications

• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.

Responsibilities

• Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages.
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud and infractions of company policy to AP and/or Store leadership.
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Collects evidence and/or monitors associate activity as needed regarding internal investigations and/or serves as an interview witness.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.
• Supports a safety culture through impressions of control, coaching, and recognition.
• Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates.

Skills

Retail experience

Asset Protection

Leadership

Education

High School diploma or equivalent

Job description

JCPenney is seeking an Asset Protection professional to observe and deter theft, conduct investigations, and document outcomes across stores. You will collect evidence, interview customers and contractors, and report findings to AP leadership while supporting store safety and incident response.

The role requires 1+ years in retail or security, a high school diploma, and willingness to travel to designated stores as needed. Competitive hourly pay and strong benefits are offered.