Asset Management Clerk: Front‑Line Support & Admin

Lucas Metropolitan Housing; Toledo (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Lucas Metropolitan Housing is seeking a Clerical Specialist (AM) to provide frontline customer service to Affordable Housing participants and clerical support to the Asset Management Department. The incumbent handles all phone calls and in-person inquiries for the assigned AMPs.

Responsibilities include processing maintenance work orders, scheduling inspections, maintaining files, distributing mail, and supporting office operations while adhering to LMH safety standards and policies.

Qualifications

• High School Diploma or GED or equivalent.
• Minimum of 1 year general clerical experience.
• Valid Ohio or Michigan driver’s license; insurable under the Agency’s plan.

Responsibilities

• Answers incoming calls and walk-in visitors, responds to inquiries, transfers calls to appropriate staff.
• Enter maintenance work orders for assigned AMPs.
• Attends AMP and department meetings; records minutes and distributes information.
• Maintains resident filing system and clerical procedures; ensures security of records.
• Schedules and processes inspections; ensures inspection paperwork contains relevant data.
• Receives, sorts, and distributes mail in a timely manner.
• Maintains office supplies inventory and restocks as required.

Skills

Customer service

Education

High School Diploma or GED

1 year general clerical experience

Driver's license (OH/MI)

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Lucas Metropolitan Housing is seeking a Clerical Specialist (AM) to provide frontline customer service to Affordable Housing participants and clerical support to the Asset Management Department. The incumbent handles all phone calls and in-person inquiries for the assigned AMPs.

Responsibilities include processing maintenance work orders, scheduling inspections, maintaining files, distributing mail, and supporting office operations while adhering to LMH safety standards and policies.