Clerical Specialist - Asset Management

Lucas Metropolitan Housing; Toledo (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Lucas Metropolitan Housing is seeking a Clerical Specialist (AM) to provide frontline customer service to Affordable Housing participants and clerical support to the Asset Management Department. The incumbent handles all phone calls and in-person inquiries for the assigned AMPs.

Responsibilities include processing maintenance work orders, scheduling inspections, maintaining files, distributing mail, and supporting office operations while adhering to LMH safety standards and policies.

Qualifications

• High School Diploma or GED or equivalent.
• Minimum of 1 year general clerical experience.
• Valid Ohio or Michigan driver’s license; insurable under the Agency’s plan.

Responsibilities

• Answers incoming calls and walk-in visitors, responds to inquiries, transfers calls to appropriate staff.
• Enter maintenance work orders for assigned AMPs.
• Attends AMP and department meetings; records minutes and distributes information.
• Maintains resident filing system and clerical procedures; ensures security of records.
• Schedules and processes inspections; ensures inspection paperwork contains relevant data.
• Receives, sorts, and distributes mail in a timely manner.
• Maintains office supplies inventory and restocks as required.

Skills

Customer service

Education

High School Diploma or GED

1 year general clerical experience

Driver's license (OH/MI)

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Summary

The primary purpose of this position is to provide clerical assistance to staff of the Asset Management Department and to provide front-line customer service to Affordable Housing participants. The incumbent receives all phone calls and in-person inquiries for the assigned AMPs.

Position Title

Clerical Specialist (AM)

Classification Title

Clerical / Labor

(Clerical Specialist)

Reports to

Property Manager

Department

Asset Management

FLSA & Union Status

Hourly; Non-Exempt

Union

Employment Status

Full-Time

Summary

The primary purpose of this position is to provide clerical assistance to staff of the Asset Management Department and to provide front-line customer service to Affordable Housing participants. The incumbent receives all phone calls and in-person inquiries for the assigned AMPs.

All activities must support Lucas Metropolitan Housing (“LMH”) mission, strategic goals, and objectives.

Essential Duties And Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Answers incoming calls and receives walk-in visitors, responds to general inquiries from other departments, staff, contractors, residents, and the general public, transfers calls to the appropriate staff member or department.
• Enter maintenance work orders for assigned Amps.
• Attends AMP and department meetings, records minutes, and distributes time-sensitive information.
• Assists with maintaining resident filing system and clerical procedures; maintains accurate and essential files while confirming the security of such records.
• Assists with scheduling and processing inspections and generates inspection correspondence; ensures that all inspection paperwork contains all relevant data.
• Receives, sorts, and distributes mail in a timely and accurate manner.
• Maintains inventory of office supplies and restocks as required.
• Demonstrates regular and prompt attendance.
• Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
• Performs other duties as assigned.

Education And/or Experience

High School Diploma or GED equivalent and a minimum of one (1) year of general clerical experience. An equivalent combination of education and experience may be considered. Must possess a valid Ohio or Michigan driver’s license and be insurable under the Agency’s plan.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment. The noise level in the work environment is usually moderate.

This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.