Asset Location Representative

Stenger & Stenger, P.C.; Grand Rapids (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Dental and vision benefits

401k after 6 months

Paid holidays and time off

Life and disability insurance

Employee Assistance Program

Job summary

Stenger & Stenger, P.C. in Grand Rapids, MI, seeks an Asset Location team member to locate consumers with delinquent accounts and assist in financial recoveries.

You will partner with legal and collections teams to investigate databases and public sources, gathering, analyzing, and verifying diverse information. Responsibilities include deep-dive research, data verification, and occasional phone follow-ups to confirm records.

Qualifications

• Excellent communication skills and attention to detail are essential.
• Experience in customer service, call center, or administrative roles preferred.
• Proficiency with Microsoft Office (Excel, Outlook, Word) is required.

Responsibilities

• Gather, analyze, and evaluate information from various sources to support asset location efforts.
• Perform in-depth people searches to assist in locating consumers with delinquent accounts.
• Make phone contact as needed to confirm data and update the system of record.

Skills

Communication skills

Attention to detail

Office software

Research skills

Customer service experience

Excel

Outlook

Word

Tools

Excel

Outlook

Word

Job description

About Us:

Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:

• Hard Work
• Innovation
• Teamwork
• Performance
• Excellence

About the Role

Love solving puzzles and diving into research? Join our Asset Location team in Grand Rapids, MI! We are a law firm dedicated to helping clients navigate the complex world of asset recovery.

In this role, you will partner with our legal and collections teams to investigate consumer information databases and public sources, helping us locate consumers with delinquent accounts and secure vital financial recoveries

Primary responsibilities are to:

• Gather, analyze, and evaluate information from various sources, such as court records, credit header data, and people location software.
• Perform in depth people searches for information to assist in the legal collections process.
• Make phone contact as needed to confirm data.
• Update verified data in system of record.

Qualified applicants will possess the following skills:

• Understanding of Microsoft Office (Excel, Outlook, Word, etc.)
• Familiarity with research and web search tools and techniques
• Excellent communication skills
• Attention to detail
• Experience in a customer service, call center, or administrative role
• Successful completion of a pre-employment background check and drug test are required.

Why Join Us?

At Stenger, we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:

• Competitive compensation
• Health, dental, and vision benefits after 90 days
• 401k retirement plan after 6 months of service
• Paid holidays and generous time off
• Firm provided life and disability insurance
• Employee Assistance Program to help navigate life’s challenges