Client Services Coordinator (Grand Rapids - in office)

Stenger & Stenger, P.C.; Grand Rapids (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision benefits

401k retirement plan

Paid holidays and generous time off

Life and disability insurance

Employee Assistance Program

Job summary

Stenger & Stenger, P.C. in Grand Rapids is seeking a Client Services Coordinator to join its team in retail consumer collections. You will monitor reporting issues, generate requested reports, and troubleshoot electronic data exchanges. Ideal candidates are self-motivated with great attention to detail and strong communication skills.

The firm offers competitive compensation, health benefits after 90 days, a 401k plan, paid holidays, generous time off, and life and disability insurance.

Qualifications

• Demonstrated ability to provide excellent client service.
• Able to work efficiently in a fast-paced environment.
• Strong data processing skills with a proven track record.

Responsibilities

• Monitor and resolve reporting issues between the Firm and clients.
• Generate and provide reports based on requirements.
• Prioritize day-to-day tasks with colleagues.
• Understand and troubleshoot electronic data exchanges.

Skills

Excellent client service

Strong data processing skills

Proficient in Microsoft Office Suite

Education

High School Diploma

Job description

About Us

Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast‑growing, dynamic law firm specializing in creditors’ rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast‑paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology‑driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:

• Hard Work
• Teamwork
• Performance

About the Role

We are seeking a Client Services Coordinator to work in our corporate office in Grand Rapids, to join our growing team in retail consumer collections. If you enjoy working on a team in a fast‑paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. We are looking for an independent worker who is self‑motivated, professional, with great attention to detail and strong communication skills to join our team. As a key member of our team, you will:

• Monitor and resolve reporting issues between the Firm and clients through electronic data interfaces
• Generate and provide reports based upon Firm or clients’ requirements
• Prioritize day to day tasks and issues with colleagues
• Operate with a proactive approach to advisors and clients
• Understand and troubleshoot electronic data exchanges with client

Qualifications

• High School Diploma (Required)
• Demonstrated ability to provide excellent client service
• Strong data processing skills with a proven track record
• Able to work efficiently in a fast‑paced environment
• Proficient with relevant software applications including the Microsoft Office Suite (including Word, Excel, PowerPoint, and Outlook)

Why Join Us?

At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:

• Competitive compensation
• Health, dental, and vision benefits after 90 days
• 401k retirement plan after 6 months of service
• Paid holidays and generous time off
• Firm provided life and disability insurance
• Employee Assistance Program to help navigate life’s challenges