Assessment & Referral Specialist

Perimeter Healthcare; Northern (KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Beacon Children's Hospital of Luverne is hiring an Assessment & Referral Specialist to serve as the friendly first voice for patients seeking care. You will handle high-volume calls, schedule intake appointments, and connect families with the right services, while keeping our boards and systems organized.

You’ll work with clinical staff and the Assessment and Referral Director to ensure smooth admissions and timely follow-ups.

Qualifications

• Bachelor’s degree in a social services field or equivalent behavioral health experience.
• Previous experience with behavioral health assessments or inpatient units.
• Strong customer service skills; makes people feel heard and valued.
• Ability to juggle multiple tasks, calls, and priorities calmly.
• Positive attitude; contributes to a supportive team environment.

Responsibilities

• Answer high-volume calls and schedule intake appointments.
• Conduct intake assessments and coordinate referrals.
• Follow up with patients and families; keep boards updated.
• Collaborate with clinical staff, nursing, and business development.
• Maintain organized records and clear communication.

Skills

Customer service

Communication

Multitasking

Education

Bachelor’s degree in a Social Services field

Behavioral health experience

Job description

We’re Hiring: Assessment & Referral Specialist!

Ready to make a real difference while juggling phone lines like a pro and connecting people with the care they need? We’re looking for an energetic, organized, and people-loving superstar to join our team!

As our Assessment & Referral Specialist, you’ll be the friendly first voice for those reaching out for help - whether it’s answering a high volume of calls, scheduling and conducting intake appointments, making follow-up calls, or keeping everything organized on our boards and systems. You'll work both independently and as part of an awesome team, under the guidance of our Assessment and Referral Director.

Schedule Highlights:

TBD(rotating schedule). Employees will work 4 days one week and 3 days the next week.

What You’ll Rock at:

• Chatting it up with patients, families, and referral sources daily!
• Making interviews feel seamless and supportive.
• Assessing needs and connecting people to the right services.
• Keeping track of bed boards and assessment boards like a boss.
• Partnering with clinical staff, nursing, and business development to keep everything moving.
• Solving problems with positivity and style.
• Keeping records tidy, communication clear, and teamwork flowing.

The Essentials You Bring:

• Bachelor’s degree in a Social Services field OR experience in behavioral health (we love both!).
• Previous experience with behavioral health assessments or working on an inpatient unit? Even better!
• Strong customer service skills - you make people feel heard and valued.
• Ability to juggle multiple tasks, phone lines, and priorities while keeping your cool.
• A positive attitude - you lift the team up just by being you!

Bonus Points If:

• You love organized chaos and thrive when things get busy.
• You’re a team player who’s not afraid to jump in wherever needed.
• Communication is your superpower - verbal, written, all of it.

Why You’ll Love It Here:

• Every day is different - you’ll never be bored!
• Your work truly matters.
• You’ll be part of a supportive, mission-driven team that knows how to work hard and have fun.

If you’re passionate about helping people and ready to be the heartbeat of our Admission & Referral process, we want to meet you!

Beacon Children's Hospital of Luverne Perimeter Healthcare is one of the leading mental and behavioral health care providers in the country. We deliver hope to our patients through the delivery of comprehensive and dedicated treatment programs. Our focus and commitment on service excellence is available across several states and different care settings. Our team ensures you receive the required care that you or your loved one needs. We offer several settings for our patients including inpatient psychiatric hospitals, residential treatment centers as well as outpatient counseling and therapies.

EEO

We are committed to providing an environment of diversity and inclusion where equal opportunities are available to all applicants and fellow employees. Perimeter Behavioral Health is an equal opportunity employer regarding all recruitment, training, and selection process within the company regarding race, color, religion, age, sex, sexual orientation, pregnancy, and gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.