Assc Patient Care Coord/22/HCD120

Adecco US, Inc.; El Paso (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid leave

Job summary

Adecco Healthcare & LifeSciences is seeking an Associate Patient Care Coordinator in El Paso, TX to provide front-office and administrative support, ensuring a positive patient experience. You will assist with check-in, intake, scheduling, medical records, and payments while guiding patients on healthcare benefits.

The role requires strong customer service, attention to detail, and the ability to thrive in a busy healthcare setting. Onsite work with a Monday–Friday schedule.

Qualifications

• Previous experience in a healthcare, medical office, or patient-facing customer service environment preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and patient support abilities.
• Experience with appointment scheduling and medical records management preferred.
• Basic computer skills and familiarity with electronic medical records (EMR) systems.
• Ability to handle financial transactions accurately.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced healthcare setting.
• Professional, dependable, and patient-focused.

Responsibilities

• Greet patients and visitors upon arrival and assist with the check-in process.
• Monitor and manage patient wait times, with a goal of maintaining a 20-minute wait time.
• Assist patients with intake procedures, including copying and collecting required documentation.
• Collect patient co-payments, co-insurance, and deductibles, and provide receipts.
• Manage the cashier box and complete daily deposits in accordance with company policies.
• Process walk-in patients and visitors.
• Answer incoming phone calls, respond to inquiries, and schedule patient appointments.
• Maintain and organize medical records, including filing, scanning, and preparing charts for scheduled appointments.
• Ensure all incoming and outgoing correspondence is scanned and filed promptly.
• Process medical records release requests and maintain appropriate tracking logs.
• Explain patient care information and healthcare benefits to help patients understand their coverage.
• Assist patients with understanding medical benefits, covered procedures, coverage amounts, denials, and appeal rights.
• Perform additional administrative and patient support duties as assigned.

Skills

Healthcare experience

Customer service

Appointment scheduling

EMR systems

Cash handling

Organization

Multitasking

Communication

Job description

Associate Patient Care Coordinator

Location: El Paso, TX 79936

Pay Rate: $ 19.07/hour

Employment Type: Contract to hire

Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Work Arrangement: Onsite

Position Overview

Adecco Healthcare & LifeSciences is currently looking for a professional, customer-focused Associate Patient Care Coordinator to join the location in El Paso, TX.

The ideal candidate will provide front-office and administrative support while ensuring a positive patient experience. This position involves greeting patients, coordinating check-in and intake processes, scheduling appointments, managing medical records, processing payments, and assisting patients with questions regarding their healthcare benefits and coverage.

The successful candidate should have strong customer service and communication skills, excellent attention to detail, and the ability to work efficiently in a busy healthcare environment.

Key Responsibilities

• Greet patients and visitors upon arrival and assist with the check-in process.
• Monitor and manage patient wait times, with a goal of maintaining a 20-minute wait time.
• Assist patients with intake procedures, including copying and collecting required documentation.
• Collect patient co-payments, co-insurance, and deductibles, and provide receipts.
• Manage the cashier box and complete daily deposits in accordance with company policies.
• Process walk-in patients and visitors.
• Answer incoming phone calls, respond to inquiries, and schedule patient appointments.
• Maintain and organize medical records, including filing, scanning, and preparing charts for scheduled appointments.
• Ensure all incoming and outgoing correspondence is scanned and filed promptly.
• Process medical records release requests and maintain appropriate tracking logs.
• Explain patient care information and healthcare benefits to help patients understand their coverage.
• Assist patients with understanding medical benefits, covered procedures, coverage amounts, denials, and appeal rights.
• Perform additional administrative and patient support duties as assigned.

Ideal Candidate Qualifications

• Previous experience in a healthcare, medical office, or patient-facing customer service environment preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and patient support abilities.
• Experience with appointment scheduling and medical records management preferred.
• Basic computer skills and familiarity with electronic medical records (EMR) systems.
• Ability to handle financial transactions accurately.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced healthcare setting.
• Professional, dependable, and patient-focused.

Work Schedule

Monday – Friday

8:00 AM – 5:00 PM

Compensation

$19.07 per hour

Pay Details: $19.02 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.