Patient Care Coordinator

Talentify; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

Actalent is seeking a friendly, professional front desk administrative professional in Austin, TX, to greet patients and manage the patient flow. This contract-to-hire role requires coordinating with medical staff, handling registrations, and supporting access to care through interpreters and transportation assistance.

The ideal candidate will have strong customer service, healthcare knowledge, and experience with medical office workflows, including athena systems, to ensure smooth daily

Qualifications

• Customer service, health care, case management, prior authorization, care management experience.
• Experience providing patient-centered administrative support.
• Familiarity with athena and medical office workflows.

Responsibilities

• Greet and assist patients and visitors with warmth and professionalism.
• Oversee waiting room experience and communicate delays.
• Maintain front desk operations and coordinate with medical staff.
• Keep provider schedules organized for efficiency.
• Collect and update patient registrations and health information.
• Assist with interpreters, transportation, and prescription assistance.
• Handle intake processes including records management.
• Process co-pays and insurance transactions accurately.
• Manage medical records filing, scanning and organization.
• Answer calls, schedule appointments and assist with follow-ups.

Skills

Customer service

Health care

Case management

Prior authorization

Care management

customer service experience

Medical assistant

athena

Job description

Description

Greet and assist patients and visitors with warmth and professionalism. Oversee the waiting room experience, ensuring timely care and keeping patients informed of any delays. Maintain seamless front desk operations while collaborating with medical assistants and providers. Keep provider schedules organized for maximum efficiency. Accurately collect and update patient registration, financial details, and essential health information. Support patients in overcoming barriers to care by coordinating interpreters, transportation, prescription assistance, and more. Manage intake processes, including document scanning and records maintenance. Handle financial transactions such as co-pays and insurance responsibilities with precision and care. Maintain medical records, ensuring timely filing, scanning, and organization. Professionally answer calls, schedule appointments, and assist in hospital follow-ups. Process requests for medical records release while adhering to regulatory guidelines. Perform additional administrative tasks to support the clinic’s success.

Skills

Customer service, Health care, Case management, Prior authorization, Care management, customer service experience, Medical assistant, athena

Top Skills Details

Customer service,Health care,Case management,Prior authorization,Care management,customer service experience,Medical assistant,athena

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.