Associate Patient Care Coordinator

Optum; El Paso (TX); Sur place; USD 22 000 - 40 000; Plein temps

Résumé du poste

Optum is seeking a front desk/medical receptionist to greet patients, assist with intake, collect payments, and manage records at our onsite El Paso location. You will also help with scheduling and ensure accurate filing of medical records, while maintaining a welcoming environment for all patients.

The role requires a High School Diploma or GED, 1+ year in a medical/office setting, and knowledge of medical office procedures.

Qualifications

• Requires a High School Diploma or GED.
• 1+ year of related work experience in a clinical/office setting (data entry or front-desk).
• Basic knowledge of medical office procedures and terminology.

Responsabilités

• Greets patients as they arrive and manages 20-minute wait time.
• Assists patient with intake processes including copying required documents.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs.
• Performs all other related duties as assigned

Connaissances

Customer service

Data entry

Cash handling

Bilingual Spanish

Formation

High School Diploma/GED

Outils

Medical office software

Description du poste

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule: Monday to Friday between 6:20 AM to 5:30 PM MST with rotating Saturdays from 8:00AM to 1:00PM MST

Location: Onsite - 7430 Remcon Circle El Paso, TX 79912

Primary Responsibilities

• Greets patients as they arrive and manages 20-minute wait time
• Assists patient with intake processes including copying required documents
• Collects co-payments, co-insurance and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed in timely manner
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of related work experience in any field including data entry
• Basic level of working knowledge of medical office procedures and medical terminology
• Ability to accurately sort and file materials by alphabetic or numeric systems

Preferred Qualifications

• ICD 9 and CPT coding experience
• Effective communication and customer service skills require
• Bilingual Spanish

Physical & Mental

• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate equipment and/or machinery
• Ability to properly drive and operate a company vehicle
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.