Tier 1 Help Desk Analyst: Growth‑Driven IT Support

Chenega MIOS SBU; Arlington (VA); On-site; USD 34,000 - 40,000; Full time

Job summary

Chenega MIOS is seeking a Tier 1 Help Desk Analyst in Arlington, VA to deliver first-line IT support for desktop, server, and application issues within a government-focused environment.

You will handle incident tickets, perform diagnostics, and coordinate with Tier 2 and other teams to restore services with minimal business impact. Relevant DoD IT certifications and a Top Secret clearance eligibility are preferred.

Qualifications

• DoD IAT Level II certification required.
• Ability to obtain Top Secret clearance.
• 2+ years of relevant experience accepted in lieu of degree.
• Associate's degree or equivalent experience.

Responsibilities

• Answer calls and perform first-level diagnostics and password services.
• Provide hardware and software support for desktop systems.
• Document incident details in the ticketing system.
• Escalate to Tier 2 when needed and support change management.

Skills

Security principles

Hardware troubleshooting

Software troubleshooting

Customer service

Incident ticketing

Education

DoD IAT Level II Certification

Top Secret Clearance eligibility

Tools

Ticketing systems

Windows OS

Job description

Chenega MIOS is seeking a Tier 1 Help Desk Analyst in Arlington, VA to deliver first-line IT support for desktop, server, and application issues within a government-focused environment.

You will handle incident tickets, perform diagnostics, and coordinate with Tier 2 and other teams to restore services with minimal business impact. Relevant DoD IT certifications and a Top Secret clearance eligibility are preferred.