Tier 1 Helpdesk Analyst - Growth & Clearance Eligible

Chenega MIOS SBU; Arlington (VA); On-site; USD 40,666 - 52,982; Full time

Job summary

Chenega MIOS in Arlington, VA is seeking a Tier 1 Help Desk Analyst to provide first-line IT support for end users across multiple networks, handling incidents, requests, and basic troubleshooting. Candidates should have an Associate's degree or equivalent experience, DoD IAT II certification, Top Secret with SCI eligibility, and be able to pass background checks.

This role offers growth, exposure to government-grade systems, and an opportunity to contribute to rapid, mission-focused IT

Qualifications

• Associate's degree or 2+ years of relevant experience.
• 3+ years relevant experience in a help desk role.
• DoD IAT Level II Certification is required.

Responsibilities

• Answer calls and fulfill requests; provide initial diagnostics and password services.
• Provide first-level support for PC, server, or mainframe applications or hardware.
• Record incidents in a ticketing system with clear documentation.
• Coordinate with network services and applications teams to restore service.

Skills

Customer support

Troubleshooting hardware

Troubleshooting software

Ticketing systems

Communication skills

Security principles

Education

Associate's degree or 2+ years experience

Tools

Windows OS

Microsoft Office

Job description

Chenega MIOS in Arlington, VA is seeking a Tier 1 Help Desk Analyst to provide first-line IT support for end users across multiple networks, handling incidents, requests, and basic troubleshooting. Candidates should have an Associate's degree or equivalent experience, DoD IAT II certification, Top Secret with SCI eligibility, and be able to pass background checks.

This role offers growth, exposure to government-grade systems, and an opportunity to contribute to rapid, mission-focused IT