Aspiring General Manager - Restaurant Leader

Ambrosia QSR; Poulsbo (WA); Presencial; USD 34.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) matching

Vacation time

Floating holidays

Sick time

Descripción de la vacante

Ambrosia QSR is seeking a General Manager in Poulsbo, WA to oversee all restaurant operations, guest service, employee engagement, and profitability. The GM must ensure food safety, quality control, and adherence to company policies, while leading the team during peak hours and mentoring staff toward targets.

The role requires leadership, scheduling, and strong communication skills, with a focus on guest experience, safety, and cost management.

Formación

• High school diploma or equivalent.
• Serv Safe training & certificate.
• Prior experience with a POS System.
• 2 years of hands-on food or retail management experience.

Responsabilidades

• Provide training and development opportunities for the management team and staff.
• Conduct performance reviews according to the company’s scheduled timeline.
• Recruit, train, and develop restaurant management and staff following training plans and company systems to meet goals within the designated timeframe.
• Schedule regular team and manager meetings to communicate effectively and keep staff informed of any company or policy changes.
• Enforce company policies, including compliance with laws and local regulations such as work breaks, timekeeping, and minor management responsibilities; maintain accurate employee records and submit them on time.
• Immediately report any complaints or employee behavior that violates company policy to the assigned district manager and resolve issues promptly.
• Foster a safe, inclusive work environment that does not tolerate harassment, discrimination, or retaliation (report any incidents to the assigned District Manager and Human Resources).
• Greet every guest warmly and promptly, creating a welcoming atmosphere.
• Strive to provide exceptional experience for every guest on each visit, addressing issues with positivity and sound judgment.
• Regularly walk through the restaurant to check on guests, inquire about their dining experience, and ensure the building’s interior and exterior is inviting and safe.
• Stay informed about local market trends and community needs to make guest-centric decisions.
• Oversee food safety and other safety protocols, ensuring all required postings are clearly visible and properly displayed.
• Implement marketing plans and ensure the restaurant staff is trained and ready for promotions, following company guidelines.
• Use a headset to monitor team interactions with guests, offering praise, coaching, or redirection as needed.
• Address basic equipment maintenance issues as they arise.
• Manage labor costs by creating accurate sales projections, writing balanced schedules, and ensuring employees are paid accurately and on time.
• Ensure daily food safety compliance and operational standards are consistently met by the team.
• Communicate with the District Manager, Director of Operations, and Restaurant Support Center as needed, ensuring emails and requests are addressed timely.
• Perform other duties as assigned.
• Oversee all sales transactions within the POS system and ensure proper use of inventory tracking systems, implementing measures to address inventory concerns when needed.
• Manage controllable expenses, placing inventory orders while maintaining cost standards.
• Establish and maintain positive relationships with vendors and internal support teams.
• Oversee proper use of equipment, small wares, and products; confirm all equipment is cleaned regularly and preventive maintenance is performed to ensure safety and functionality.
• Address minor equipment issues promptly and report non‑functional equipment to Operations Support immediately.
• Supervise staff to ensure compliance with all cash handling, banking policies, and procedures.
• Verify that all asset protection systems are in use and functioning properly.
• Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines.

Conocimientos

Leadership

Communication

Staff development

Scheduling

Safety compliance

Team collaboration

Punctuality

Office environment experience

Educación

High school diploma or equivalent

Serv Safe training & certificate

Experience with POS system

Herramientas

POS System

Microsoft 365

Descripción del empleo

Ambrosia QSR is seeking a General Manager in Poulsbo, WA to oversee all restaurant operations, guest service, employee engagement, and profitability. The GM must ensure food safety, quality control, and adherence to company policies, while leading the team during peak hours and mentoring staff toward targets.

The role requires leadership, scheduling, and strong communication skills, with a focus on guest experience, safety, and cost management.