Business Support Administrator

HCRG Care Group; United States; Remote; USD 31,000 - 37,000; Full time

Benefits offered by this job

Group pension

Free beverages at base

My Reward Hub discounts

Earned wage access

Wellbeing support

Learning & development

Innovation funding

Job summary

HCRG Care Group is recruiting an administrative professional to support the Surrey Children's Community Services SPA. You will be the first point of contact for patients, families and professionals, handling calls, emails and correspondence with professionalism and empathy.

In a fast-paced environment you will screen referrals, prioritise cases, maintain records and coordinate appointments while ensuring confidentiality and service targets are met.

Qualifications

• GCSEs including Maths and English.
• Experience in a busy, customer-facing environment.
• Strong customer service, communication and interpersonal skills.
• Good IT skills, including Microsoft Office (Outlook, Word and Excel).
• Accurate data entry and keyboard skills.
• Ability to work independently and as part of a team.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Professional, discreet and able to maintain confidentiality.

Responsibilities

• Screen and manage referrals into the SPA, directing to appropriate service promptly.
• Prioritise referrals and escalate urgent cases with clinical teams.
• Maintain patient records, clinical systems, databases and appointment schedules.
• Book, amend and communicate appointments, ensuring patients are seen within service targets.
• Provide information, signposting and administrative support to service users, carers and partner organisations.
• Support safeguarding processes, including coordination of strategy meetings and related documentation.
• Produce correspondence, meeting notes and service reports with confidentiality and data quality.
• Work flexibly to support team priorities and provide cover for colleagues as required.
• Undertake additional administrative duties delegated by the line manager.

Skills

Strong customer service

Excellent communication

ICT skills

Microsoft Office

Data entry

Teamwork

Organisational skills

Discretion & confidentiality

Education

GCSEs including Maths & English

Tools

Outlook

Word

Excel

Job description

You will work closely with clinical and operational colleagues, be fully trained in our systems and processes, and be supported to develop your skills and progress your career., As the first point of contact for the Single Point of Access (SPA), you will provide a professional and responsive service to patients, families, professionals and partner organisations via telephone, email and correspondence. You'll support the triage and direction of enquiries and referrals for Surrey Children's Community Services, while providing high-quality administrative support across the wider service.,

• Manage and screen referrals into the Single Point of Access (SPA), ensuring they are directed to the appropriate service promptly.
• Prioritise referrals, highlighting urgent cases and liaising with clinical teams in line with agreed procedures.
• Maintain accurate patient records, clinical systems, databases and appointment schedules.
• Book, amend and communicate appointments, ensuring patients are seen within service targets.
• Provide information, signposting and administrative support to service users, carers and partner organisations.
• Support safeguarding processes, including coordination of strategy meetings and managing related documentation.
• Produce correspondence, meeting notes and service reports, while maintaining confidentiality and data quality.
• Work flexibly to support team priorities and provide cover for colleagues as required.
• Undertake additional administrative duties delegated by the line manager.

This is a fast-paced role requiring excellent communication, organisation and customer service skills, with the ability to work proactively both independently and as part of a team.

Essential

• GCSEs (or equivalent) including Maths and English.
• Previous administrative experience in a busy, customer-facing environment.
• Strong customer service, communication and interpersonal skills.
• Good IT skills, including Microsoft Office (Outlook, Word and Excel).
• Accurate data entry and keyboard skills.
• Ability to work independently and as part of a team.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Professional, discreet and able to maintain confidentiality.

Desirable

• Experience within healthcare or social care.
• Minute-taking experience.
• Knowledge of medical terminology and clinical systems/databases.

Other Requirements

• Willingness to travel to other Surrey sites for training when required.

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

• A starting salary from £25,500 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing, from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
• An open and just culture where you are encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care, backed up by at least £100,000 of ringfenced innovation funding each year