ASC Patient Service Representative

Bridgeview Eye Partners; Tulsa (OK); On-site; USD 27,000 - 39,000; Full time

Job summary

South Tulsa Surgery Center is seeking a friendly Patient Service Representative to support our front office and help patients feel welcomed and prepared for their surgical experience. You will coordinate registration, verify information, and work with clinical and billing teams to keep daily operations running smoothly.

The role emphasizes customer service, accuracy, and confidentiality in a healthcare setting.

Qualifications

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Attention to detail and the ability to manage multiple priorities in a busy healthcare setting.
• Comfort using computers and learning electronic registration and scheduling systems.
• A compassionate, respectful approach to patient care.
• Previous medical front office or patient registration experience preferred.
• Experience with insurance verification, payment collection, or an ambulatory surgery center preferred.

Responsibilities

• Welcome patients and visitors and assist with patient check-in.
• Register patients and verify demographic, contact, and insurance information.
• Ensure required registration forms and administrative paperwork are complete.
• Verify insurance eligibility and coordinate with the appropriate team regarding referrals, authorizations, or missing information.
• Collect applicable patient payments and provide receipts.
• Answer incoming calls, assist with routine questions, and route messages appropriately.
• Communicate arrival times and administrative preparation instructions according to center guidelines.
• Coordinate with clinical staff regarding patient arrivals, registration concerns, and schedule changes.
• Maintain accurate records in electronic systems.
• Protect patient confidentiality and follow center policies.
• Maintain an organized reception area and assist with other administrative duties as assigned.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

Join Our Team

South Tulsa Surgery Center is seeking a friendly, organized Patient Service Representative to support our front office and help patients feel welcomed and prepared for their surgical experience. This role coordinates registration, verifies patient information, and works closely with our clinical and billing teams to keep daily operations running smoothly.

What You'll Do

• Welcome patients and visitors and assist with patient check-in.
• Register patients and verify demographic, contact, and insurance information.
• Ensure required registration forms and administrative paperwork are complete.
• Verify insurance eligibility and coordinate with the appropriate team regarding referrals, authorizations, or missing information.
• Collect applicable patient payments and provide receipts.
• Answer incoming calls, assist with routine questions, and route messages appropriately.
• Communicate arrival times and administrative preparation instructions according to center guidelines.
• Coordinate with clinical staff regarding patient arrivals, registration concerns, and schedule changes.
• Maintain accurate records in electronic systems.
• Protect patient confidentiality and follow center policies.
• Maintain an organized reception area and assist with other administrative duties as assigned.

What We're Looking For

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Attention to detail and the ability to manage multiple priorities in a busy healthcare setting.
• Comfort using computers and learning electronic registration and scheduling systems.
• A dependable, collaborative approach and a commitment to treating patients with compassion and respect.
• Previous medical front office or patient registration experience preferred.
• Experience with insurance verification, payment collection, or an ambulatory surgery center preferred.

Make a Difference

Join South Tulsa Surgery Center and help create a smooth, supportive experience for patients from the moment they arrive.