Patient Experience Front Desk Specialist

Bridgeview Eye Partners; Tulsa (OK); In loco; USD 27.000 - 39.000; Tempo pieno

Descrizione del lavoro

South Tulsa Surgery Center is seeking a friendly Patient Service Representative to support our front office and help patients feel welcomed and prepared for their surgical experience. You will coordinate registration, verify information, and work with clinical and billing teams to keep daily operations running smoothly.

The role emphasizes customer service, accuracy, and confidentiality in a healthcare setting.

Competenze

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Attention to detail and the ability to manage multiple priorities in a busy healthcare setting.
• Comfort using computers and learning electronic registration and scheduling systems.
• A compassionate, respectful approach to patient care.
• Previous medical front office or patient registration experience preferred.
• Experience with insurance verification, payment collection, or an ambulatory surgery center preferred.

Mansioni

• Welcome patients and visitors and assist with patient check-in.
• Register patients and verify demographic, contact, and insurance information.
• Ensure required registration forms and administrative paperwork are complete.
• Verify insurance eligibility and coordinate with the appropriate team regarding referrals, authorizations, or missing information.
• Collect applicable patient payments and provide receipts.
• Answer incoming calls, assist with routine questions, and route messages appropriately.
• Communicate arrival times and administrative preparation instructions according to center guidelines.
• Coordinate with clinical staff regarding patient arrivals, registration concerns, and schedule changes.
• Maintain accurate records in electronic systems.
• Protect patient confidentiality and follow center policies.
• Maintain an organized reception area and assist with other administrative duties as assigned.

Conoscenze

Customer service

Communication

Organizational skills

Formazione

High school diploma or equivalent

Descrizione del lavoro

South Tulsa Surgery Center is seeking a friendly Patient Service Representative to support our front office and help patients feel welcomed and prepared for their surgical experience. You will coordinate registration, verify information, and work with clinical and billing teams to keep daily operations running smoothly.

The role emphasizes customer service, accuracy, and confidentiality in a healthcare setting.