Helpdesk Support / L1 Support role

blackapple; Cary (NC); Hybrid; USD 11,365 - 16,186; Full time

Job summary

blackapple is looking for a Customer Support Specialist based in Cary, North Carolina. The ideal candidate will have exceptional communication skills and experience with ticketing systems. The role requires resolving technical issues through phone and remote support while working flexible 24/7 shifts.

The rate for this position is $10 per hour on a W2 basis. Candidates are expected to have a basic understanding of Windows and email configurations. Join a dynamic team and contribute to our success!

Qualifications

• Exceptional communication and customer handling skills.
• Experience working with a ticketing system.
• Strong analytical skills and quality conscious.

Responsibilities

• Resolve technical problems over phone, chat, or remote support.
• Provide support for email configuration and MS Office tools.
• Manage incidents and VPN troubleshooting.

Skills

Communication skills

Analytical skills

Ticketing system experience

Technical problem solving

Windows XP/Win 7 understanding

Email configuration support

VPN troubleshooting

Job description

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in‑class IT consultancy services across the globe. We are a specialist IT consultancy offering services through our consultants/experts on a contingency basis in the UK, Europe, USA and Asia Pacific. We work with a portfolio of high‑profile multinational clients across all sectors.

Job Description

• Exceptional communication and customer handling skills
• Experience working with ticketing system
• Strong analytical skills and quality conscious
• Should resolve technical problem (over a phone/Chat or remote systems support)
• Basic Understanding of Windows XP/Win 7
• Basic Understanding of Email configuration and support on MS office tools
• VPN troubleshooting and Incident Management

All applicants must be flexible to work in 24/7 shifts

Rate: $10 per hour on W2

Qualifications

ANY

Additional Information

All your information will be kept confidential according to EEO guidelines.