ARO Prep Tech Associate - Docketing & Appeals

State of Georgia; United States; On-site; USD 42,000 - 43,000; Full time

Benefits offered by this job

Retirement Plan

Health Insurance

Paid Time Off

Holidays

Annual Leave

Sick Leave

Job summary

The State of Georgia, Department of Labor, is seeking an ARO Prep Tech Associate to support appeal processing and docketing tasks in a public service environment. The role requires accurate data handling, strong Excel skills, and effective communication with internal and external stakeholders.

As part of the GDOL transformation, you will help maintain Board records, respond to inquiries, and support daily docketing operations to ensure efficient case management and public service delivery.

Qualifications

• High school diploma/GED and one year of experience in an office setting using computer software.
• One year or more years of customer service experience
• One year or more years of claims experience AND/OR One year or more years of experience handling or processing appeals related to unemployment insurance claims

Responsibilities

• Receives, reviews, processes, and dockets appeal requests.
• Investigates the facts related to each appeal request and evaluates the evidence to conclude what actions to take.
• Creates and maintains electronic appeal files.
• Ensures Board of Review records are updated with proper notes and entries.
• Ensures Board of Review staff is updated on assigned cases and files.

Skills

Customer service

Attention to detail

Education

Associate degree in business or related field

Tools

Microsoft Excel

Job description

The State of Georgia, Department of Labor, is seeking an ARO Prep Tech Associate to support appeal processing and docketing tasks in a public service environment. The role requires accurate data handling, strong Excel skills, and effective communication with internal and external stakeholders.

As part of the GDOL transformation, you will help maintain Board records, respond to inquiries, and support daily docketing operations to ensure efficient case management and public service delivery.