Army TAP Operations Lead

CALIBRE Systems, Inc.; Korea (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

CALIBRE, a mission-focused solutions provider, seeks a Contract Installation Manager to oversee Army Transition Assistance Program operations at a designated installation. You will serve as the primary contractor representative to Government personnel and command leaders, ensuring high-quality service delivery and compliance with contract standards.

This role requires strong leadership, customer service, and stakeholder engagement to support Soldiers transitioning from military to civilian life,

Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Job description

CALIBRE, a mission-focused solutions provider, seeks a Contract Installation Manager to oversee Army Transition Assistance Program operations at a designated installation. You will serve as the primary contractor representative to Government personnel and command leaders, ensuring high-quality service delivery and compliance with contract standards.

This role requires strong leadership, customer service, and stakeholder engagement to support Soldiers transitioning from military to civilian life,