Army TAP Installation Center Lead

Caliber Systems Inc.; Washington; On-site; USD 44,000 - 61,000; Full time

Job summary

CALIBRE leads as Contract Installation Manager for the Army Transition Assistance Program at an assigned installation, serving as the primary contractor point of contact for Government personnel and command stakeholders.

The role emphasizes operational oversight, staff coordination, service quality, performance monitoring, and timely delivery of transition assistance services to Soldiers preparing for civilian life.

Qualifications

• Strong leadership, organizational, and team coordination skills.
• Excellent customer service and stakeholder engagement abilities.
• Strong written and verbal communication skills.
• Ability to analyze operational performance and implement corrective actions.
• Experience managing schedules, records, and customer-facing operations.
• Strong facilitation, counseling, and problem-solving capabilities.
• Ability to obtain and maintain required Government suitability, installation access, CAC, and system access.

Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Skills

Leadership

Customer service

Communication

Data analysis

Scheduling

Staff supervision

MS Office

CAC access

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CALIBRE leads as Contract Installation Manager for the Army Transition Assistance Program at an assigned installation, serving as the primary contractor point of contact for Government personnel and command stakeholders.

The role emphasizes operational oversight, staff coordination, service quality, performance monitoring, and timely delivery of transition assistance services to Soldiers preparing for civilian life.