Army TAP Installation Manager: Transition Services Lead

CALIBRE Systems Inc; Jackson (SC); On-site; USD 39,000 - 50,000; Full time

Job summary

CALIBRE Systems Inc. is seeking a Contract Installation Manager (CIM) to lead Army Transition Assistance Program operations at an assigned installation.

You will serve as the primary contractor contact for local Government and command stakeholders, providing operational oversight and service delivery leadership. The CIM will supervise counselors, coordinate workshops, and ensure compliance with Army policies and contract standards while maintaining strong customer service and stakeholder

Qualifications

• Strong leadership, customer service, organizational, and stakeholder engagement skills.
• Excellent written and verbal communication skills.
• Ability to analyze operational performance and implement corrective actions.
• Experience managing schedules, records, and customer-facing operations.

Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Skills

Leadership

Project management

Stakeholder engagement

Customer service

Communication

Tools

Microsoft Office Suite

Job description

CALIBRE Systems Inc. is seeking a Contract Installation Manager (CIM) to lead Army Transition Assistance Program operations at an assigned installation.

You will serve as the primary contractor contact for local Government and command stakeholders, providing operational oversight and service delivery leadership. The CIM will supervise counselors, coordinate workshops, and ensure compliance with Army policies and contract standards while maintaining strong customer service and stakeholder