Army TAP Installation Manager - Programs & Operations Leader

CALIBRE Systems Inc; Louisiana; On-site; USD 36,000 - 48,000; Full time

Job summary

CALIBRE Systems Inc. is seeking a Contract Installation Manager (CIM) to lead Army Transition Assistance Program operations at an assigned installation.

The CIM serves as the primary contractor representative to Government personnel, command leadership, and local stakeholders, ensuring timely, compliant TAP services. Responsibilities include coordinating workshops and counseling, supervising staff, monitoring performance, maintaining records, and delivering uninterrupted transition support to

Qualifications

• Experience managing TAP operations or similar program management.
• Strong leadership, customer service, and stakeholder engagement.
• Ability to supervise staff and coordinate multi-team activities.
• Experience with Army DoD programs or transition services preferred.

Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Skills

Leadership

Customer service

Stakeholder engagement

Communication

Organizational skills

Multitasking

Microsoft Office

CAC access

Job description

CALIBRE Systems Inc. is seeking a Contract Installation Manager (CIM) to lead Army Transition Assistance Program operations at an assigned installation.

The CIM serves as the primary contractor representative to Government personnel, command leadership, and local stakeholders, ensuring timely, compliant TAP services. Responsibilities include coordinating workshops and counseling, supervising staff, monitoring performance, maintaining records, and delivering uninterrupted transition support to