Armed Security Program Lead — Ops & Staffing

Citadel Security Inc.; Denver (CO); Híbrido; USD 61 000 - 83 000; Tempo integral

Resumo da oferta

Citadel Security USA is seeking an experienced Armed Program Manager to oversee day-to-day operations, personnel, compliance, and client service across Denver accounts. The role focuses on staffing, post orders, and ensuring contractual requirements are met while maintaining high service quality.

The ideal candidate has significant leadership experience, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualificações

• Valid driver's license required.
• Minimum of 10 years of law enforcement experience preferred.
• 10 years of military experience may be considered in place of law enforcement experience.
• Previous leadership, supervisory, or management experience.
• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple locations, personnel matters, and operational priorities.
• Ability to exercise sound judgment when handling sensitive or time-critical situations.
• Ability to successfully complete required background screening and company onboarding requirements.

Responsabilidades

• Oversee daily operations across assigned locations and ensure contractual requirements are met.
• Monitor staffing levels, post coverage, attendance, and operational performance.
• Coordinate with supervisors and field personnel to resolve scheduling and coverage issues.
• Review operational activity and identify areas for improvement in procedures or service delivery.
• Ensure personnel follow post orders, procedures, and client expectations.
• Address operational issues promptly and escalate significant concerns to senior leadership.
• Build and maintain employee schedules based on contract requirements and staffing needs.
• Monitor overtime, open shifts, absences, and other labor-related concerns.
• Coordinate coverage when staffing changes occur.
• Track employee performance, attendance, and overall reliability.
• Work with recruiting and operations teams to support staffing needs.
• Maintain appropriate staffing levels across locations.
• Monitor required licenses, credentials, training, and qualifications for personnel.
• Ensure armed personnel maintain required documentation and eligibility for assignment.
• Review compliance records and follow up on missing or expired requirements.
• Conduct operational reviews to identify potential compliance concerns.
• Maintain accurate personnel and program records.
• Support corrective actions when deficiencies are identified.
• Maintain regular client communication and address questions or concerns professionally.
• Monitor service quality and follow up on performance concerns.
• Conduct or coordinate site visits and operational reviews as needed.
• Provide management updates regarding staffing, incidents, performance, and client concerns.
• Build professional relationships to support consistent service delivery.
• Participate in recruiting and selection activities for assigned positions.
• Assist with onboarding and assignment placement.
• Support training and development for officers and supervisors.
• Provide coaching and performance feedback.
• Identify performance concerns and collaborate on actions.
• Maintain accountability for uniforms, equipment, and assets.
• Monitor equipment condition and availability.
• Coordinate replacement or replenishment of equipment.
• Maintain records of company-issued property.
• Ensure proper use of equipment by personnel.
• Prepare operational reports, staffing updates, and management summaries.
• Review incident documentation and ensure communication of significant matters.
• Maintain program records and administrative documentation.
• Track operational trends and provide leadership with recommendations.
• Handle sensitive personnel, client, and operational information discreetly.

Descrição da oferta de emprego

Citadel Security USA is seeking an experienced Armed Program Manager to oversee day-to-day operations, personnel, compliance, and client service across Denver accounts. The role focuses on staffing, post orders, and ensuring contractual requirements are met while maintaining high service quality.

The ideal candidate has significant leadership experience, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.