Security Contract Operations Lead

Citadel Security Inc.; Thornton (CO); On-site; USD 48,000 - 57,000; Full time

Job summary

Citadel Security USA in Thornton, Colorado seeks a Contract Manager to oversee daily security operations, coordinate staffing, and maintain strong client relationships.

The role blends hands-on security with leadership, administration, and reporting. Applicants should have 3–5 years supervisory experience in security or related fields, a valid driver's license, and proven problem-solving and communication skills.

Qualifications

• Three to five years of supervisory experience in private security or related field.
• Valid driver's license and reliable vehicle for site visits.
• Strong verbal and written communication skills.
• Ability to lead personnel, coordinate schedules, and address performance professionally.
• Sound judgment, situational awareness, and problem-solving skills.
• Ability to communicate policies respectfully and de-escalate interactions.
• Willingness to work the listed schedule, including Saturdays.
• Ability to meet background screening and other job-related requirements.

Responsibilities

• Oversee daily security operations and monitor officer performance.
• Conduct interior and exterior patrols, identify hazards, and address/report violations.
• Maintain client communication and provide operational updates.
• Lead and support officers in onboarding, training, coaching, and mentoring.
• Coordinate staffing and schedules across locations.
• Enforce site procedures and de-escalate incidents.
• Respond to emergencies and provide CPR/first aid if trained.
• Manage access and building security, opening/closing procedures.
• Document incidents with accurate digital reports and logs.
• Coordinate with emergency responders as needed.
• Maintain equipment and administrative records.
• Support risk management and incident reviews for improvements.
• Provide coverage for special events and high-risk situations.
• Promote consistent service and professional environment.

Skills

Leadership

Communication

Scheduling

Problem solving

Tools

Timekeeping software

Incident reporting system

Job description

Citadel Security USA in Thornton, Colorado seeks a Contract Manager to oversee daily security operations, coordinate staffing, and maintain strong client relationships.

The role blends hands-on security with leadership, administration, and reporting. Applicants should have 3–5 years supervisory experience in security or related fields, a valid driver's license, and proven problem-solving and communication skills.