Armed Program Manager: Operations & Staffing Leader

Citadel Security USA; Denver (CO); On-site; USD 61,000 - 83,000; Full time

Job summary

Citadel Security USA is seeking an experienced Armed Program Manager to oversee day-to-day operations, staffing, compliance, and client service across Denver accounts. The role requires strong leadership, organizational skills, and the ability to manage multiple priorities.

Responsibilities include coordinating with field personnel, supervisors, and clients, ensuring post orders and procedures are followed, maintaining accurate records, and delivering reliable service.

Qualifications

• Valid driver's license required.
• 10 years of law enforcement experience preferred.
• 10 years of military experience may be considered in place of law enforcement experience.
• Leadership, supervisory or management experience.
• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple locations, personnel matters, and operational priorities.
• Ability to exercise sound judgment in time-critical situations.
• Ability to complete required background screening and onboarding requirements.

Responsibilities

• Oversee daily operations across assigned locations and ensure contractual requirements are met.
• Monitor staffing levels, post coverage, employee attendance, and operational performance.
• Coordinate with supervisors and field personnel to resolve scheduling and coverage issues.
• Review operational activity and identify areas for improving service delivery.
• Ensure personnel understand and follow post orders, procedures, and client expectations.

Job description

Citadel Security USA is seeking an experienced Armed Program Manager to oversee day-to-day operations, staffing, compliance, and client service across Denver accounts. The role requires strong leadership, organizational skills, and the ability to manage multiple priorities.

Responsibilities include coordinating with field personnel, supervisors, and clients, ensuring post orders and procedures are followed, maintaining accurate records, and delivering reliable service.