Operations Manager: Field & Client Ops (On-Call Weekends)

Citadel Security USA; Fort Collins (CO); On-site; USD 59,000 - 72,000; Full time

Job summary

Citadel Security USA is seeking an experienced Operations Manager in Fort Collins, CO to oversee daily contract execution, staffing, compliance, and service standards across locations. You will be the link between field personnel, site supervisors, and the District Manager.

The role requires strong organization, decision-making, and ability to balance employee needs with contractual expectations in a fast-moving environment.

Qualifications

• Valid driver's license required.
• Must be 21 years of age or older.
• High school diploma or GED required.
• 3–5 years of supervisory experience in private security or a related field.
• Weekend on-call responsibilities as needed.

Responsibilities

• Oversee day-to-day contract execution and staffing.
• Monitor staffing levels, coverage, and service continuity.
• Coordinate with site supervisors and field personnel to resolve issues.
• Review performance trends and implement corrective actions.
• Maintain client relations and ensure compliance with requirements.

Skills

Organizational skills

Effective communication

Problem solving

Decision making

Team coordination

Education

High school diploma or GED

Associate's degree or higher in Criminal Justice or related field

Tools

TrackTik

Timekeeping platforms

Job description

Citadel Security USA is seeking an experienced Operations Manager in Fort Collins, CO to oversee daily contract execution, staffing, compliance, and service standards across locations. You will be the link between field personnel, site supervisors, and the District Manager.

The role requires strong organization, decision-making, and ability to balance employee needs with contractual expectations in a fast-moving environment.