Arlington Office Operations Manager & Vendor Lead

Frontdoor Defense; Arlington (VA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Air seeks an Arlington Operations Manager to own day‑to‑day operations, reliability, and the employee experience at our Arlington headquarters. You will lead facilities, AV/IT readiness, and space planning while coordinating with IT and external vendors to ensure seamless operations.

The role requires a hands‑on, detail‑oriented operator who balances execution with proactive planning in a fast‑moving environment.

Qualifications

• U.S. Citizenship is required.
• 3–7+ years of experience in workplace operations, facilities management, office management, or a similar operational role.
• Bachelor's degree or equivalent professional experience in operations, business administration, facilities, or a related field.
• Demonstrated ability to independently manage the day‑to‑day operations of a fast‑paced office or workplace environment.
• Strong working knowledge of office infrastructure, including AV systems, conferencing tools, workplace technology, and basic networking concepts.
• Experience managing vendors, contractors, office moves, space changes, or workplace projects.
• Experience managing or mentoring junior team members.
• Strong organizational, problem‑solving, and execution skills with the ability to manage multiple priorities simultaneously.
• Excellent communication skills with the ability to work cross‑functionally across Operations, IT, leadership, and external partners.
• Proactive, hands‑on approach with strong attention to detail and ownership from issue identification through resolution.

Responsibilities

• Own day‑to‑day Arlington office operations and workplace readiness, proactively identifying and resolving issues across facilities, shared spaces, and the overall employee experience.
• Manage the Arlington Operations Specialist, providing day‑to‑day direction, prioritization, and support while ensuring strong execution across office operations.
• Manage facilities operations, including maintenance, repairs, cleaning, access, furniture, seating, office moves, and workspace changes.
• Serve as the primary on‑site operational lead for AV and workplace technology readiness, coordinating troubleshooting and resolution with internal IT teams and external vendors.
• Manage workplace vendors and service providers, including facilities, AV, furniture, cleaning, and other office services, ensuring quality and timely execution.
• Oversee workplace standards and employee readiness, including conference rooms, desk setups, office organization, and the workplace components of onboarding and offboarding.
• Coordinate and execute Arlington office projects, workplace improvements, leadership and customer visit readiness, and other high‑priority onsite needs.
• Identify and implement process and workplace improvements that improve reliability, employee experience, and scalability as the company grows.

Skills

Office operations

Vendor management

Project execution

Communication

Attention to detail

Leadership

Problem solving

Hands-on

Education

Bachelor's degree or equivalent

Tools

AV systems

Conferencing tools

Office networking concepts

Google Meet

Microsoft Teams Rooms

Zoom Rooms

Job description

Air seeks an Arlington Operations Manager to own day‑to‑day operations, reliability, and the employee experience at our Arlington headquarters. You will lead facilities, AV/IT readiness, and space planning while coordinating with IT and external vendors to ensure seamless operations.

The role requires a hands‑on, detail‑oriented operator who balances execution with proactive planning in a fast‑moving environment.