IT Help Desk Associate – 24/7 Tech Support

Raley's; Chandler (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Bashas', part of The Raley's Companies, is seeking a Technical Support Specialist I for its on-site Technical Assistance Center in Arizona. The role focuses on diagnosing and resolving employee IT issues related to desktops, laptops, and networks.

The position emphasizes customer service, problem solving, and procedures, with a 24/7 support environment and opportunities to document solutions and improve standard processes.

Qualifications

• Bachelor's degree or equivalent in CS or related field.
• Minimum 1 year of technical support experience.
• Proficient with helpdesk software and basic networking concepts.

Responsibilities

• Provide timely resolution of problems or escalation to IT staff.
• Serve as the first point of contact for technical assistance via phone, email, or chat.
• Determine and document best solutions based on issue details.
• Identify and escalate urgent situations.
• Follow standard help desk procedures.
• Provide case status updates to management and end-users.
• Maintain effective relationships with users.
• Develop and implement standard operating procedures and guidelines for IT support.
• Monitor system errors to ensure data accuracy.
• Maintain records of problems and actions taken.
• Log shift events and create shift reports for supervisor.

Skills

Customer service

Multitasking

Attention to detail

Communication

Problem solving

Time management

Teamwork

Education

BA/BS in Computer Science or related discipline

Equivalent education and experience

Tools

Helpdesk tools

Spreadsheets

Databases

Presentation software

Word processing software

Job description

Bashas', part of The Raley's Companies, is seeking a Technical Support Specialist I for its on-site Technical Assistance Center in Arizona. The role focuses on diagnosing and resolving employee IT issues related to desktops, laptops, and networks.

The position emphasizes customer service, problem solving, and procedures, with a 24/7 support environment and opportunities to document solutions and improve standard processes.