Arizona Area Service Leader: Fire Safety & Ops Excellence

The Hiller Companies; Phoenix (AZ); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

The Hiller Companies is seeking an Area Service Manager to lead the Arizona service organization, overseeing the Phoenix operation and supporting GMs in Flagstaff, Yuma, Tucson, and Mining. This senior role focuses on performance, consistency, and execution across the territory.

As the Area Service Manager, you will establish operating standards, monitor KPIs, and drive improvements in revenue, margin, productivity, quality, and customer satisfaction.

Mansioni

• Manage service operations through strategic sales development, process control, and operational/margin improvement initiatives.
• Analyze market and current business performance to ensure strategies meet financial budgets and adjust plans as needed.
• Track, forecast, and communicate all costs, profits, and financial measures of the total service business in Arizona.
• Directly manage the Phoenix service leadership team responsible for scheduling, dispatch, field execution, inspections, repairs, preventive maintenance, customer responsiveness, quality, and overall service delivery.
• Partner with General Managers in Flagstaff, Yuma, Tucson, and Mining to drive consistent service performance, resource planning, customer responsiveness, financial results, and adherence to policies.
• Serve as the Area General Manager’s primary business partner for the Arizona service organization, providing operational and financial insight to support decisions.
• Establish and drive a consistent operating cadence across the Arizona territory, including forecasting, backlog management, labor productivity, scheduling, and financial performance.
• Identify and monitor the critical KPIs to manage the service business, using data to identify trends, risks, and opportunities and drive corrective action.
• Drive accountability for revenue, gross margin, labor utilization and productivity, backlog, recurring revenue, customer retention, and profitability.
• Develop and implement standardized processes to improve predictability, scalability, consistency, and customer experience across Arizona service operations.
• Provide Area GM with forward-looking analysis of service performance, including financial risks and growth opportunities.
• Collaborate with installation teams to ensure smooth turnover of completed systems into ongoing inspection and service relationships.
• Conduct regular business reviews to inspect performance, diagnose issues, and implement corrective actions.
• Review all financial and non-financial KPIs for service sales, inspections, maintenance, repairs, field operations, scheduling/dispatch, and administration.
• Examine business performance including sales pipeline, backlog, recurring revenue, resource utilization, and cost control.
• Plan staffing needs and engage resources to meet the plan, while developing important subcontractor, vendor, and strategic customer relationships.
• Create alliances that support strategy and deliver quality to customers and Hiller.
• Ensure compliance with Hiller policies and all applicable laws and regulations.
• Other duties as assigned.

Descrizione del lavoro

The Hiller Companies is seeking an Area Service Manager to lead the Arizona service organization, overseeing the Phoenix operation and supporting GMs in Flagstaff, Yuma, Tucson, and Mining. This senior role focuses on performance, consistency, and execution across the territory.

As the Area Service Manager, you will establish operating standards, monitor KPIs, and drive improvements in revenue, margin, productivity, quality, and customer satisfaction.