Area Service Manager

The Hiller Companies; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

The Hiller Companies is seeking an Area Service Manager to lead the Arizona service organization, overseeing the Phoenix operation and supporting GMs in Flagstaff, Yuma, Tucson, and Mining. This senior role focuses on performance, consistency, and execution across the territory.

As the Area Service Manager, you will establish operating standards, monitor KPIs, and drive improvements in revenue, margin, productivity, quality, and customer satisfaction.

Responsibilities

• Manage service operations through strategic sales development, process control, and operational/margin improvement initiatives.
• Analyze market and current business performance to ensure strategies meet financial budgets and adjust plans as needed.
• Track, forecast, and communicate all costs, profits, and financial measures of the total service business in Arizona.
• Directly manage the Phoenix service leadership team responsible for scheduling, dispatch, field execution, inspections, repairs, preventive maintenance, customer responsiveness, quality, and overall service delivery.
• Partner with General Managers in Flagstaff, Yuma, Tucson, and Mining to drive consistent service performance, resource planning, customer responsiveness, financial results, and adherence to policies.
• Serve as the Area General Manager’s primary business partner for the Arizona service organization, providing operational and financial insight to support decisions.
• Establish and drive a consistent operating cadence across the Arizona territory, including forecasting, backlog management, labor productivity, scheduling, and financial performance.
• Identify and monitor the critical KPIs to manage the service business, using data to identify trends, risks, and opportunities and drive corrective action.
• Drive accountability for revenue, gross margin, labor utilization and productivity, backlog, recurring revenue, customer retention, and profitability.
• Develop and implement standardized processes to improve predictability, scalability, consistency, and customer experience across Arizona service operations.
• Provide Area GM with forward-looking analysis of service performance, including financial risks and growth opportunities.
• Collaborate with installation teams to ensure smooth turnover of completed systems into ongoing inspection and service relationships.
• Conduct regular business reviews to inspect performance, diagnose issues, and implement corrective actions.
• Review all financial and non-financial KPIs for service sales, inspections, maintenance, repairs, field operations, scheduling/dispatch, and administration.
• Examine business performance including sales pipeline, backlog, recurring revenue, resource utilization, and cost control.
• Plan staffing needs and engage resources to meet the plan, while developing important subcontractor, vendor, and strategic customer relationships.
• Create alliances that support strategy and deliver quality to customers and Hiller.
• Ensure compliance with Hiller policies and all applicable laws and regulations.
• Other duties as assigned.

Job description

The Hiller Companies, LLC has an immediate opening for Area Service Manager.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary

The Area Service Manager is a senior regional leadership role responsible for driving the performance, consistency, and execution of the service business across Arizona. This position directly leads the Phoenix service operation, including management of the Phoenix service leadership team, and provides functional leadership and support to the General Managers responsible for service operations in Flagstaff, Yuma, Tucson, and Mining. Working closely with the Area General Manager, the Area Service Manager serves as the primary operational and financial partner for the Arizona service business. This role establishes consistent operating practices across the territory, identifies and drives the key performance indicators that influence business results, and ensures service operations meet expectations for revenue, margin, productivity, quality, customer satisfaction, and responsiveness.

Job Responsibilities

• Manage service operations through strategic sales development, process control, operational/margin improvement initiatives, and the establishment of key performance standards.
• Analyze the market and current business performance to ensure strategies are effective in meeting the financial budget and recommend changes or adjustments to the plan when
• Responsible for tracking, forecasting, and communicating all costs, profits, and financial measures of the total service business in Arizona.
• Accountable for directly managing the Phoenix service leadership team responsible for service scheduling, dispatch, field execution, inspections, repairs, preventative maintenance, customer responsiveness, quality, and overall service delivery.
• Directly responsible for the performance and execution of the Phoenix service business, while providing area leadership and support for service operations in Flagstaff, Yuma, Tucson, and Mining.
• Partner with and support the General Managers in Flagstaff, Yuma, and Tucson, as well as Mining leadership, to drive consistent service performance, resource planning, customer responsiveness, financial results, and adherence to Hiller processes and standards.
• Serve as the Area General Manager’s primary business partner for the Arizona service organization, providing operational and financial insight to support strategic and tactical decisions.
• Establish and drive a consistent operating cadence across the Arizona territory, including forecasting, service backlog management, labor productivity and utilization, scheduling, customer responsiveness, and financial performance.
• Identify, establish, and monitor the critical KPIs required to effectively manage the service business; use performance data to identify trends, risks, and opportunities and drive corrective action.
• Drive accountability for revenue, gross margin, labor utilization and productivity, service backlog, forecasting, recurring inspection and maintenance revenue, customer retention, and overall service profitability.
• Develop and implement standardized processes, expectations, and best practices across Arizona service operations to improve predictability, scalability, consistency, and customer experience.
• Provide the Area General Manager with forward-looking analysis of service performance, including financial risks, capacity constraints, resource requirements, customer trends, and opportunities for growth or margin improvement.
• Collaborate with installation/construction teams to ensure successful and smooth turnover of newly completed systems into ongoing inspection, maintenance, and service relationships.
• Conduct regular business review meetings to inspect service performance, analyze issues, and implement corrective action plans.
• Routinely review all non-financial and financial key performance indicators for service sales, inspections, maintenance, repairs, field operations, scheduling/dispatch, and operational administration.
• Examine business performance including sales pipeline, service backlog, recurring revenue, resource utilization, labor efficiency, cost control, customer retention, and overall revenue/margin contribution.
• Determine, budget, and plan for the staffing needs of the business and work with the appropriate resources to achieve the plan.
• Manage and develop important subcontractor, vendor, and strategic customer relationships.
• Create alliances that support our strategy and deliver the level of quality our customers and Hiller expects
• Ensure compliance with Hiller policies/procedures, Federal, State, and local laws, and regulations.
• Other duties as assigned.