Arena Ticket Agent — Fast-Paced, Guest-Centric Sales

Bon Secours Wellness Arena; Greenville (SC); On-site; USD 14,000 - 18,000; Part time

Job summary

Bon Secours Wellness Arena is seeking part-time Ticket Sell ers to join our box office team. You will provide outstanding customer service while selling tickets for events and assisting guests with inquiries and digital ticketing.

The role requires cash handling, balance awareness, and a professional demeanor. Availability for nights, weekends, and holidays is essential to meet event schedules.

Qualifications

• Minimum 2 years experience in customer service (including part-time, internships, and volunteer roles).
• At least 1 year of experience handling cash and processing transactions.
• Comfortable using technology, including computers and mobile devices; familiarity with ticketing systems is a plus.
• Strong communication skills and a professional demeanor.

Responsibilities

• Deliver exceptional customer service to guests visiting the ticket office.
• Use the Ticketmaster system to sell tickets and process transactions accurately.
• Address customer inquiries regarding events, ticket pricing, policies, and seating availability.
• Assist customers with digital ticketing issues, including ticket transfers and account access.
• Perform cash handling responsibilities, including issuing refunds and balancing cash drawers.
• Ensure the box office area is tidy and organized.
• Work efficiently in a high-pressure environment while maintaining a positive attitude.

Skills

Customer service

Cash handling

Tech-savvy

Communication

Dependable

Punctual

Education

High School diploma or equivalent

Tools

Ticketmaster

Job description

Bon Secours Wellness Arena is seeking part-time Ticket Sell ers to join our box office team. You will provide outstanding customer service while selling tickets for events and assisting guests with inquiries and digital ticketing.

The role requires cash handling, balance awareness, and a professional demeanor. Availability for nights, weekends, and holidays is essential to meet event schedules.