Area Supervisor (Detroit, MI)

nllocating; Detroit (MI); Sur place; USD 70 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Paid Holidays and Vacation Time

Medical, Dental, Vision, STD, LTD, and

Résumé du poste

Northern Lights Locating and Inspection in Detroit, MI is seeking an AREA SUPERVISOR to oversee locate technicians and coordinate field operations. You will monitor tickets, assign work, review timecards, manage schedules, and support safety initiatives while maintaining high customer quality and efficient volume management.

The role requires 75%+ travel, strong problem-solving, and excellent communication.

Qualifications

• Attention to Detail is required.
• Willingness to Travel (75%+) is required.
• Excellent troubleshooting and problem-solving skills.
• Expertise in the locating industry.
• Ability to maintain a consistent teamwork mentality.
• Knowledge of Northern Lights policies.
• Good verbal and written communication skills.
• Able to pass a drug screen.
• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.

Responsabilités

• Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency.
• Locate a designated area or where help is needed to regulate volume and maintain customer quality.
• Assist with monthly field and computer audits as directed by the Regional Supervisor.
• Monitoring hours through Clock Shark each day.
• Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you.
• Keep your phone on you and be available 24/7 with assistance.
• Supervise locators / handle personnel issues with assistance from management and HR (as needed).
• Timecard Review and approval Sunday evenings via email to the Regional Supervisor.
• Coordination of vacation schedules.
• Support team members with daily issues/concerns.
• Maintain and boost morale with locators in the field.
• Locate in areas that need assistance or troubled specific locates.
• Determine the working hours of locators so that ticket volume can be managed.
• Assist with shooting difficult locates - "schedule and assist with Meet-up".
• Responsible for equipment calibration and documentation of calibration.
• First level - damage/damage reports initial documentation
• Training new locators
• Support safety initiatives per company policy

Connaissances

Attention to Detail

Willingness to Travel

Troubleshooting

Expertise in locating industry

Teamwork

Knowledge of Northern Lights policies

Verbal and written communication

Drug screen pass

Driver's License

DOT physical certification

Description du poste

Salary Range $70,000.00 - $75,000.00 Salary

Description

AREA SUPERVISOR - LOCATE

STATUS: Full Time, Employee

RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required Reports to: Regional Supervisor Locating Services

Direct Reports: Locate Technicians

JOB SUMMARY:

• Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency

• Locate a designated area or where help is needed to regulate volume and maintain customer quality

• Assist with monthly field and computer audits as directed by the Regional Supervisor

• Monitoring hours through Clock Shark each day

• Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you

• Keep your phone on you and be available 24/7 with assistance

• Supervise locators / handle personnel issues with assistance from management and HR (as needed)

• Timecard Review and approval Sunday evenings via email to the Regional Supervisor

• Coordination of vacation schedules

• Support team members with daily issues/concerns

• Maintain and boost morale with locators in the field

• Locate in areas that need assistance or troubled specific locates

• Determine the working hours of locators so that ticket volume can be managed.

• Assist with shooting difficult locates - "schedule and assist with Meet-up".

• Responsible for equipment calibration and documentation of calibration.

• First level - damage/damage reports initial documentation

• Training new locators

• Support safety initiatives per company policy

PERSONAL ATTRIBUTES:

• Self-motivated and able to learn quickly

• Team-oriented and have exemplary character

• Safety focused

• Strong Communication

NORTHERN LIGHTS OFFERS:

• Competitive pay

• Paid Holidays and Vacation Time.

• Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance

• 401(k) Plan - with match!

Northern Lights Locating and Inspection is an Equal Opportunity Employer.

Qualifications

JOB REQUIREMENTS

• Attention to Detail

• Willingness to Travel (75% +)

• Excellent troubleshooting and problem-solving skills.

• Expertise in the locating industry

• Ability to maintain a consistent teamwork mentality.

• Knowledge of Northern Lights policies.

• Good verbal and written communication skills.

• Able to pass a drug screen

• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.