Area Supervisor (Glendale Heights, IL)

Northern Lights & Jdh Contracting; Glendale Heights (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

Life Insurance

401(k) with match

Paid Holidays

Vacation Time

Job summary

Northern Lights Locating and Inspection is seeking an AREA SUPERVISOR - LOCATE in Glendale Heights, IL 60139. This full-time role reports to the Regional Supervisor Locating Services and oversees Locate Technicians.

Expect to monitor tickets, coordinate field activities, and ensure quality while managing schedules and travel. The position requires travel (75%+), strong troubleshooting, attention to detail, and excellent communication.

Qualifications

• Attention to Detail
• Willingness to Travel (75%+)
• Excellent troubleshooting and problem-solving skills.
• Expertise in the locating industry
• Ability to maintain a consistent teamwork mentality.
• Knowledge of Northern Lights policies.
• Good verbal and written communication skills.
• Able to pass a drug screen
• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.

Responsibilities

• Monitor tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency.
• Locate a designated area or where help is needed to regulate volume and maintain customer quality.
• Assist with monthly field and computer audits as directed by the Regional Supervisor.
• Monitor hours through Clock Shark each day.
• Read emails and follow up on messages promptly.
• Keep your phone on you and be available 24/7 with assistance.
• Supervise locators and handle personnel issues with management/HR assistance.
• Review and approve timecards Sunday evenings via email to the Regional Supervisor.
• Coordinate vacation schedules.
• Support team members with daily issues/concerns.
• Maintain and boost morale with locators in the field.
• Locate in areas that need assistance or troubled locates.
• Determine working hours of locators to manage ticket volume.
• Assist with shooting difficult locates—schedule and assist Meet-up.
• Calibrate equipment and document calibration.
• First level – damage/damage reports initial documentation.
• Training new locators.
• Support safety initiatives per company policy.

Skills

Attention to Detail

Travel 75%+

Troubleshooting

Locating industry expertise

Teamwork

Policies knowledge

Verbal and written communication

Drug screen

Driver's license & DOT cert

Job description

Job Details: Job Location: Glendale Heights, IL 60139, Salary Range: $70,000.00 - $75,000.00 Salary, AREA SUPERVISOR - LOCATE

STATUS: Full Time, Employee

RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required

Reports to: Regional Supervisor Locating Services

Direct Reports: Locate Technicians

JOB SUMMARY

• Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency
• Locate a designated area or where help is needed to regulate volume and maintain customer quality
• Assist with monthly field and computer audits as directed by the Regional Supervisor
• Monitoring hours through Clock Shark each day
• Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you
• Keep your phone on you and be available 24/7 with assistance
• Supervise locators / handle personnel issues with assistance from management and HR (as needed)
• Timecard Review and approval Sunday evenings via email to the Regional Supervisor
• Coordination of vacation schedules
• Support team members with daily issues/concerns
• Maintain and boost morale with locators in the field
• Locate in areas that need assistance or troubled specific locates
• Determine the working hours of locators so that ticket volume can be managed.
• Assist with shooting difficult locates – “schedule and assist with Meet-up”.
• Responsible for equipment calibration and documentation of calibration.
• First level – damage/damage reports initial documentation
• Training new locators
• Support safety initiatives per company policy

PERSONAL ATTRIBUTES

• Self-motivated and able to learn quickly
• Team-oriented and have exemplary character
• Safety focused
• Strong Communication

NORTHERN LIGHTS OFFERS

• Competitive pay
• Paid Holidays and Vacation Time.
• Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance
• 401(k) Plan – with match!

Northern Lights Locating and Inspection is an Equal Opportunity Employer.

Qualifications: JOB REQUIREMENTS

• Attention to Detail
• Willingness to Travel (75% +)
• Excellent troubleshooting and problem-solving skills.
• Expertise in the locating industry
• Ability to maintain a consistent teamwork mentality.
• Knowledge of Northern Lights policies.
• Good verbal and written communication skills.
• Able to pass a drug screen
• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.