Area Supervisor (Glendale Heights, IL)

nllocating; Glendale Heights (IL); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays and vacation time

Medical, Dental, Vision, STD, LTD, and

401(k) Plan - with match!

Job summary

Northern Lights Locating and Inspection is seeking an Area Supervisor - Locate to oversee field locators, ensure timely ticket processing, and support safety initiatives. You will monitor daily workflows, coordinate schedules, and supervise personnel with HR guidance to maintain service quality.

Qualifications include strong attention to detail, travel readiness (75%+), and excellent communication. The role demands industry expertise and a valid driver’s license with DOT eligibility.

Qualifications

• Attention to detail required.
• Willingness to travel up to 75% or more.
• Excellent troubleshooting and problem-solving skills.
• Expertise in the locating industry.
• Strong teamwork mentality.
• Knowledge of Northern Lights policies.
• Good verbal and written communication skills.
• Must pass a drug screen.
• Valid driver’s license and ability to obtain a DOT physical.

Responsibilities

• Monitor tickets on the Northern Lights portal and manage them for volume and efficiency.
• Locate designated areas to regulate volume and maintain customer quality.
• Assist with monthly field and computer audits as directed by the Regional Supervisor.
• Monitor hours through Clock Shark daily.
• Read and respond to emails/texts promptly.
• Stay available 24/7 with assistance.
• Supervise locators and handle personnel issues with HR guidance.
• Review and approve timecards Sunday evenings via email to the Regional Supervisor.
• Coordinate vacation schedules.
• Support team with daily issues.
• Maintain morale with locators.
• Determine locator working hours to manage tickets.
• Assist with difficult locates - schedule/meet-up.
• Responsible for equipment calibration and documentation.
• First level damage/damage reports documentation.
• Training new locators.
• Support safety initiatives.

Skills

Attention to detail

Willingness to travel

Troubleshooting skills

Locating industry expertise

Teamwork mindset

Policies knowledge

Communication skills

Drug screening

DOT eligibility

Job description

Salary Range $70,000.00 - $75,000.00 Salary

Description

AREA SUPERVISOR - LOCATE

STATUS: Full Time, Employee

RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required Reports to: Regional Supervisor Locating Services

Direct Reports: Locate Technicians

JOB SUMMARY:

• Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency

• Locate a designated area or where help is needed to regulate volume and maintain customer quality

• Assist with monthly field and computer audits as directed by the Regional Supervisor

• Monitoring hours through Clock Shark each day

• Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you

• Keep your phone on you and be available 24/7 with assistance

• Supervise locators / handle personnel issues with assistance from management and HR (as needed)

• Timecard Review and approval Sunday evenings via email to the Regional Supervisor

• Coordination of vacation schedules

• Support team members with daily issues/concerns

• Maintain and boost morale with locators in the field

• Locate in areas that need assistance or troubled specific locates

• Determine the working hours of locators so that ticket volume can be managed.

• Assist with shooting difficult locates - "schedule and assist with Meet-up".

• Responsible for equipment calibration and documentation of calibration.

• First level - damage/damage reports initial documentation

• Training new locators

• Support safety initiatives per company policy

PERSONAL ATTRIBUTES:

• Self-motivated and able to learn quickly

• Team-oriented and have exemplary character

• Safety focused

• Strong Communication

NORTHERN LIGHTS OFFERS:

• Competitive pay

• Paid Holidays and Vacation Time.

• Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance

• 401(k) Plan - with match!

Northern Lights Locating and Inspection is an Equal Opportunity Employer.

Qualifications

JOB REQUIREMENTS

• Attention to Detail

• Willingness to Travel (75% +)

• Excellent troubleshooting and problem-solving skills.

• Expertise in the locating industry

• Ability to maintain a consistent teamwork mentality.

• Knowledge of Northern Lights policies.

• Good verbal and written communication skills.

• Able to pass a drug screen

• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.