Area Supervisor (North Aurora, IL)

nllocating; Aurora (IL); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays and vacation time

401(k) Plan with match

Medical, Dental, Vision, STD, LTD, and

Job summary

Northern Lights Locating and Inspection is seeking an Area Supervisor - Locate to oversee field locators, monitor tickets on the Northern Lights portal, and coordinate daily scheduling and safety.

This full-time role requires 75%+ travel, hands-on supervision of technicians, and collaboration with HR. Competitive pay with comprehensive benefits and 401(k) match.

Qualifications

• Attention to detail is essential for accuracy in locating and reporting.
• Willingness to travel 75%+ to job sites and customer locations.
• Strong troubleshooting and problem-solving capabilities are required to support field operations.
• Expertise in the locating industry and related regulations is expected.
• Ability to work in a team and support locators and management.
• Excellent verbal and written communication skills are needed for coordination and reporting.
• Must be able to pass a drug screen and comply with DOT physical requirements.
• Possession of a valid driver’s license is required.

Responsibilities

• Monitor tickets throughout the day on the Northern Lights portal and adjust as needed.
• Locate designated areas to regulate volume and maintain customer quality.
• Assist with field and computer audits as directed by the Regional Supervisor.
• Supervise locators and address personnel issues with support from management and HR.
• Review and approve timecards and coordinate vacation schedules.
• Support team members with daily issues and maintain field morale.
• Determine locator working hours to manage ticket volume effectively.
• Assist with difficult locates and scheduling meets.
• Ensure equipment calibration and documentation are maintained.

Skills

Attention to Detail

Willingness to Travel

Troubleshooting

Locating industry expertise

Teamwork

Verbal and written communication

DOT physical eligibility

Driver's License

Job description

Salary Range $70,000.00 - $75,000.00 Salary

Description

AREA SUPERVISOR - LOCATE

STATUS: Full Time, Employee

RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required Reports to: Regional Supervisor Locating Services

Direct Reports: Locate Technicians

JOB SUMMARY:

• Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency

• Locate a designated area or where help is needed to regulate volume and maintain customer quality

• Assist with monthly field and computer audits as directed by the Regional Supervisor

• Monitoring hours through Clock Shark each day

• Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you

• Keep your phone on you and be available 24/7 with assistance

• Supervise locators / handle personnel issues with assistance from management and HR (as needed)

• Timecard Review and approval Sunday evenings via email to the Regional Supervisor

• Coordination of vacation schedules

• Support team members with daily issues/concerns

• Maintain and boost morale with locators in the field

• Locate in areas that need assistance or troubled specific locates

• Determine the working hours of locators so that ticket volume can be managed.

• Assist with shooting difficult locates - "schedule and assist with Meet-up".

• Responsible for equipment calibration and documentation of calibration.

• First level - damage/damage reports initial documentation

• Training new locators

• Support safety initiatives per company policy

PERSONAL ATTRIBUTES:

• Self-motivated and able to learn quickly

• Team-oriented and have exemplary character

• Safety focused

• Strong Communication

NORTHERN LIGHTS OFFERS:

• Competitive pay

• Paid Holidays and Vacation Time.

• Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance

• 401(k) Plan - with match!

Northern Lights Locating and Inspection is an Equal Opportunity Employer.

Qualifications

JOB REQUIREMENTS

• Attention to Detail

• Willingness to Travel (75% +)

• Excellent troubleshooting and problem-solving skills.

• Expertise in the locating industry

• Ability to maintain a consistent teamwork mentality.

• Knowledge of Northern Lights policies.

• Good verbal and written communication skills.

• Able to pass a drug screen

• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.