Area Supervisor

Ross Stores; DeKalb (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the retail sector is seeking an Area Supervisor to join their Store Leadership team. This role involves overseeing store operations, ensuring customer satisfaction, and maintaining safety standards. Ideal candidates will have strong communication skills, previous supervisory experience, and a commitment to teamwork and excellence.

Qualifications

• Excellent verbal communication skills.
• Previous customer service and supervisory experience preferred.
• Availability to work evenings and weekends.

Responsibilities

• Oversee store operations when acting as Manager on Duty.
• Ensure customer safety and maintain a clean shopping environment.
• Manage front-end productivity and train associates.

Skills

Verbal communication

Customer service

Supervisory experience

Basic math skills

Tools

POS systems

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus is on providing our customers with high-quality brands and on-trend merchandise at extraordinary savings, all while offering a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our team pursues excellence while continuously learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We collaborate to solve problems and find the right solutions.
• Diversity, Equality & Inclusion. We celebrate diverse backgrounds, identities, and ideas, believing our differences strengthen us. We strive to positively impact our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, we achieved revenues of $20.4 billion and are a Fortune 500 company committed to an inclusive work environment, continuous learning, and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific store area and overseeing store operations when acting as Manager on Duty. They handle opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and keeping the store clean. They also execute and supervise operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety by practicing safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including managing entry/exit points, EAS devices, cash office security, and receiving procedures.
• Keep emergency exits clear and ensure customer safety through accident prevention and emergency procedures.
• Test fire alarm systems regularly and respond to alarms after hours.

Customer Service:

• Treat all customers, associates, and leaders with respect and professionalism.
• Acknowledge and recognize associates' efforts.

Personal and Store Brand:

• Represent and uphold the company brand and professional appearance.
• Maintain store cleanliness, merchandising standards, and manage trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards; oversee merchandise receipt and processing.
• Maintain organized stockrooms and ensure proper merchandising, signage, and back-stock management.
• Reduce loss due to damage and ensure compliance with presentation guidelines.

Loss Prevention:

• Follow Loss Prevention policies, maintain a strong customer service presence, and safeguard merchandise and confidential information.
• Maintain PVM system and conduct package inspections.

Front End Supervision and Operations:

• Maximize front-end productivity, manage line pacing, and train associates on cash register procedures.
• Control break schedules, ensure equipment functionality, and manage supplies.

Fitting Rooms:

• Maintain cleanliness and security of fitting rooms, audit tags, and manage return procedures.

Administrative Duties:

• Handle cash pulls, deposits, payroll, and other administrative tasks as assigned.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills
• Fluency in English
• Previous customer service and supervisory experience preferred
• Familiarity with POS systems
• Basic math skills
• Availability to work evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Ability to operate store equipment, stand, walk, bend, squat, lift over 25 lbs, and use janitorial tools as needed. Specific requirements may vary for stockroom shifts.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads (where applicable).

DISCLAIMER:

This description summarizes primary duties and responsibilities and is subject to change. Ross is an equal opportunity employer committed to diversity and legal compliance.