Area Supervisor

Ross Stores; Berwyn (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading off-price retailer seeks an Area Supervisor to join their Store Leadership team. This role involves overseeing store operations, ensuring a safe shopping environment, and supervising staff. Ideal candidates will have strong communication skills and previous customer service experience, with opportunities for career growth within the company.

Qualifications

• Excellent verbal communication skills.
• Previous customer service and supervisory experience preferred.
• Fluency in English.

Responsibilities

• Oversee general operations and supervise staff.
• Ensure customer service excellence and store cleanliness.
• Manage cash handling and administrative tasks.

Skills

Communication

Customer Service

Supervisory Skills

Basic Math Skills

Tools

POS Systems

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, a strong track record of success and growth, and a focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings. We aim to create a fun and exciting treasure hunt experience for our customers.

As part of our team, you will experience:

• Success: Our team pursues excellence while continuously learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We collaborate to solve problems and find the right solutions.
• Diversity, Equality & Inclusion: We celebrate diverse backgrounds, identities, and ideas, believing that our differences strengthen us. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment, continuous learning, and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific store area, overseeing general operations, and supervising staff when acting as the Manager on Duty. They handle opening and closing the store, supervise associates, and ensure a friendly shopping environment, proper merchandise presentation, and cleanliness. They also execute and supervise operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors consistently.
• Maintain awareness on the sales floor to ensure a safe shopping environment, correcting or reporting unsafe conditions.
• Secure the building, including managing entrances/exits, EAS devices, security, and alarm systems.
• Ensure clear egress routes and safe conditions for customers and staff.
• Respond to emergencies and test fire alarm systems as scheduled.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate professionalism, courtesy, and friendliness; recognize associates’ efforts.

Personal and Store Brand:

• Represent and uphold the company brand at all times.
• Maintain a professional appearance and ensure associates do the same.
• Keep store areas clean, well-maintained, and merchandised to standard.
• Handle daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards through supervision and task management.
• Manage merchandise receiving, processing, and organization, including back stock.
• Assist in merchandise placement and signage, and reduce damage losses.

Loss Prevention:

• Follow Loss Prevention programs, maintain a presence on the sales floor, and engage customers and staff in loss prevention efforts.
• Safeguard confidential information and merchandise, maintain PVM systems, and conduct inspections.

Front End Operations:

• Ensure front-end operations follow best practices, maintain pace and energy, and train associates on registers and policies.
• Manage equipment, supplies, and merchandise flow at the front end.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Audit and manage returned merchandise according to policy.

Administrative Duties:

• Oversee cash handling, deposits, payroll, and other administrative tasks as assigned by the Store Manager.

CORE COMPETENCIES:

• Managing Work Processes
• Business Acumen
• Planning & Prioritizing
• Building Talent
• Collaborating
• Leading by Example
• Effective Communication
• Accountability & Execution

QUALIFICATIONS:

• Excellent verbal communication skills.
• Fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems.
• Basic math skills.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand and walk up to 100% of the time, and perform physical tasks including bending, lifting over 25 lbs., and using janitorial supplies.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads (if applicable).

DISCLAIMER:

This job description summarizes primary duties and responsibilities and is subject to change. Ross is an equal employment opportunity employer, committed to diversity and legal compliance.