Area Supervisor

Ross Stores; Machesney Park (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Ross Stores, a leading off-price retailer, is seeking an Area Supervisor to join their team in Machesney Park, Illinois. The role involves overseeing store operations, ensuring customer satisfaction, and supervising associates. Ideal candidates will have strong communication skills, retail experience, and a commitment to safety and teamwork.

Qualifications

• Preferred experience in customer service and supervision.
• Excellent verbal communication skills.
• Fluency in English.

Responsibilities

• Oversee opening and closing of the store.
• Supervise associates and maintain a friendly environment.
• Ensure proper merchandise presentation and store cleanliness.

Skills

Excellent verbal communication skills

Fluency in English

Customer service experience

Supervision

Familiarity with POS systems

Basic math skills

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, a strong record of success and growth. Our focus is on offering customers high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate diverse backgrounds, identities, and ideas because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment, continuous learning, and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store and the general operations when acting as Manager on Duty. They oversee opening and closing the store, supervise associates, and maintain a friendly, easy-to-shop environment. They ensure proper merchandise presentation and a clean work area, executing and supervising operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building including entrance/exit control, EAS devices, Cash Office, and security measures.
• Ensure clear egress to emergency exits and safety of customers including accident prevention and emergency procedures.
• Test fire alarm systems and respond to alarms when needed.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate professionalism, courtesy, and recognize associates appropriately.

Personal and Store Brand:

• Represent and support the company brand at all times.
• Maintain professional appearance and ensure associates adhere to dress code.
• Keep store areas clean, well-maintained, and merchandised to standard.
• Manage daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed per standards.
• Manage merchandise receipt, processing, and organization.
• Assist with delivering merchandise to the sales floor and back-stock management.
• Maintain compliance with presentation guidelines and signage.

Loss Prevention:

• Follow Loss Prevention programs, maintain customer service presence, and safeguard assets.
• Demonstrate integrity, handle confidential information responsibly, and maintain security systems.

Front End Supervision and Operations:

• Ensure front-end operations meet standards, manage customer lines, and train associates on POS systems and procedures.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms, audit tags, and ensure merchandise compliance.

Administrative Duties:

• Handle cash pulls, deposits, payroll, and other administrative tasks as assigned.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills.
• Fluency in English.
• Preferred experience in customer service and supervision.
• Familiarity with POS systems.
• Basic math skills for retail calculations.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand, walk, bend, squat, lift, and perform physical tasks as required.

SUPERVISORY RESPONSIBILITIES:

Supervise retail associates and stockroom leads where applicable.

DISCLAIMER:

This description summarizes primary duties and may change. Ross is an equal opportunity employer committed to diversity and legal compliance.