Area Supervisor

Hispanic Alliance for Career Enhancement; Hodgkins (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in retail seeks an Area Supervisor to oversee store operations, ensuring safety, customer satisfaction, and effective merchandising. The ideal candidate will have supervisory experience and excellent communication skills, contributing to a positive shopping experience.

Qualifications

• Prior supervisory and customer service experience preferred.
• Fluency in English.

Responsibilities

• Supervise associates and maintain a friendly shopping environment.
• Ensure safety and security on the sales floor.
• Manage cash pulls, deposits, payroll, and other store controls.

Skills

Communication

Customer Service

Teamwork

Tools

POS systems

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores and a strong record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, all while creating a fun treasure hunt experience.

As part of our team, you will experience:

• Success. Our team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We collaborate to solve problems and find the right solutions.
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate diverse backgrounds, identities, and ideas, believing our differences make us stronger. We aim to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment, continuous learning, and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of Store Leadership, responsible for a specific area of the store and overall store operations when acting as Manager on Duty. They supervise associates, ensure a friendly shopping environment, maintain merchandise presentation, and uphold cleanliness. They also execute company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness on the sales floor to ensure safety and security, reporting unsafe conditions.
• Secure the building, including entrances/exits, EAS devices, cash office, and armored carrier pickups.
• Ensure clear egress and proper emergency procedures.
• Test fire alarms and respond to after-hours alarms as needed.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate professionalism, recognize associates' efforts.

Personal and Store Brand:

• Represent and support the company brand.
• Maintain professional appearance and ensure store cleanliness and merchandising standards.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards.
• Handle merchandise receiving, processing, and organization efficiently.
• Manage back-stock and reduce damage loss.
• Ensure compliance with presentation guidelines and signage.

Loss Prevention:

• Follow Loss Prevention programs, maintain customer presence, and safeguard assets.
• Maintain PVM systems and conduct package inspections.

Front End Supervision and Operations:

• Maximize productivity, ensure standards at the front end, and manage customer lines.
• Train associates on registers and policies.

Fitting Rooms:

• Maintain cleanliness and compliance in fitting rooms.

Administrative Duties:

• Manage cash pulls, deposits, payroll, and other store controls.

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication.
• Fluency in English.
• Prior supervisory and customer service experience preferred.
• Familiarity with POS systems.
• Basic math skills.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand/walk up to 100%, and lift over 25 lbs as needed.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads (if applicable).

DISCLAIMER:

This description summarizes primary duties; duties may change. Ross is an equal opportunity employer, committed to diversity and compliance with applicable laws.