Area Store Supervisor: Growth Path to Leadership

Ocean-State-Job-Lot; Westborough (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Referral Bonus

Tuition Reimbursement

Profit Sharing Bonus

401K

Discounts at Partner Companies

Job summary

Ocean State Job Lot is seeking a Retail Store Area Supervisor (Key Carrier) in Westborough, MA to oversee daily store operations and merchandising with a focus on exceptional customer service. This full-time, on-site role develops leadership potential under a Team Leader and includes hours with nights and weekends as needed.

The position offers a pathway to store leadership, with responsibilities ranging from staff guidance to schedule creation and merchandising standards adherence.

Qualifications

• 1 or more years professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
• Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.
• Work primarily in a climate controlled environment with minimal safety and health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift.
• Some sedentary activities and near vision use for reading and computer use.
• Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: Should be able to lift 35 lbs on a regular basis.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Skills

Customer service

Training experience

Merchandise ordering

Tools

Google Workspace

Qlik

Job description

Ocean State Job Lot is seeking a Retail Store Area Supervisor (Key Carrier) in Westborough, MA to oversee daily store operations and merchandising with a focus on exceptional customer service. This full-time, on-site role develops leadership potential under a Team Leader and includes hours with nights and weekends as needed.

The position offers a pathway to store leadership, with responsibilities ranging from staff guidance to schedule creation and merchandising standards adherence.