Area Service Manager

LMS Investment Management; Birmingham (AL); Vor Ort; USD 75.000 - 95.000; Vollzeit

Zusammenfassung

LMS Investment Management is seeking an experienced Area Service Manager to lead maintenance operations across multiple apartment communities in the Northern Region, based in Birmingham, AL, with regular travel including Birmingham, Nashville, and Memphis.

You will provide hands-on leadership, support onsite Service Managers, and drive operational excellence, building great teams, establishing accountability, and delivering exceptional resident service.

Qualifikationen

• 5+ years of multifamily maintenance experience, including supervisory or management responsibilities.
• Proven success leading, coaching, and developing maintenance professionals.
• Strong technical knowledge of HVAC, plumbing, electrical, appliance repair, and general building maintenance.
• EPA 608 and CPO certifications preferred, or ability to obtain within an established timeframe.
• Experience supporting multiple communities or overseeing regional maintenance operations is highly desirable.
• Strong organizational, communication, and problem-solving skills.
• Ability to balance hands-on technical support with strategic leadership and accountability.
• Valid driver's license and driving record that meets company requirements.
• Ideal candidates reside in the Birmingham, AL area and will be available for regular regional travel.

Aufgaben

• Lead & Develop High-Performing Teams: Provide leadership, coaching, and support to Service Managers and maintenance teams across assigned communities; establish expectations; develop technical and leadership capabilities; conduct regular team meetings; foster collaboration.
• Drive Maintenance Excellence: Oversee maintenance performance across multiple communities; conduct property inspections; improve efficiency, consistency, and resident satisfaction; ensure safety and regulatory compliance.
• Provide Hands-On Operational Support: Serve as escalation point for complex maintenance challenges; coordinate staffing during vacancies and peak periods; deploy specialized maintenance resources; collaborate with leadership.
• Manage Performance & Resources: Monitor repair and maintenance expenses and budgets; identify cost-saving opportunities; track KPIs and drive improvements; support occupancy and resident retention.

Kenntnisse

Multifamily maintenance leadership

Team coaching

Operational management

HVAC knowledge

Plumbing knowledge

Electrical knowledge

Strong communication

Jobbeschreibung

Area Service Manager

LMS Investment Management | Birmingham, AL

(Heavy Regional Travel Required)

Lead Teams. Elevate Communities. Make an Impact.

LMS Investment Management is seeking an experienced and motivated Area Service Manager to lead maintenance operations across multiple apartment communities in our Northern Region.

This is a full-time, salaried leadership position based in Birmingham, Alabama, with regular travel to assigned communities, including Birmingham, Nashville, and Memphis.

This is an exciting opportunity for a seasoned multifamily maintenance professional who enjoys developing teams, solving challenges, and driving operational excellence. As an Area Service Manager, you'll provide hands-on leadership, support onsite Service Managers, and ensure our communities consistently deliver exceptional service to residents.

We're looking for someone who doesn't just know how to fix things, but knows how to build great teams, establish accountability, and create lasting results.

What You'll Do

Lead & Develop High-Performing Teams

• Provide leadership, coaching, and support to Service Managers and maintenance teams across assigned communities.
• Establish clear expectations, promote accountability, and develop technical and leadership capabilities.
• Conduct regular team meetings, share best practices, and foster a collaborative, solutions-oriented culture.

Drive Maintenance Excellence

• Oversee maintenance performance across approximately five communities, including work-order completion, make-ready turnaround, and service quality.
• Conduct routine property inspections to evaluate apartment readiness, preventative maintenance, grounds, and curb appeal.
• Identify opportunities to improve efficiency, consistency, and resident satisfaction.
• Ensure compliance with company standards, safety procedures, and applicable regulations.

Provide Hands-On Operational Support

• Serve as the first point of escalation for complex maintenance challenges and resident service concerns.
• Coordinate staffing and maintenance coverage during vacancies, absences, and periods of increased demand.
• Direct specialized maintenance resources where they can make the greatest impact.
• Partner with onsite and regional leadership to resolve issues quickly and effectively.

Manage Performance & Resources

• Monitor repair and maintenance expenses, make-ready costs, and budget performance.
• Identify cost-saving opportunities without compromising quality or resident experience.
• Track key performance indicators and implement improvements to strengthen service delivery.
• Collaborate with property operations leadership to support occupancy, resident retention, and overall community performance.

What We're Looking For

• 5+ years of multifamily maintenance experience, including supervisory or management responsibilities.
• Proven success leading, coaching, and developing maintenance professionals.
• Strong technical knowledge of HVAC, plumbing, electrical, appliance repair, and general building maintenance.
• EPA 608 and CPO certifications preferred, or ability to obtain within an established timeframe.
• Experience supporting multiple communities or overseeing regional maintenance operations is highly desirable.
• Strong organizational, communication, and problem-solving skills.
• Ability to balance hands-on technical support with strategic leadership and accountability.
• Valid driver's license and driving record that meets company requirements.
• Ideal candidates reside in the Birmingham, AL area and will be available for regular regional travel.

Why Join LMS?

At LMS Investment Management, our mission is simple: Create Community. Create Value.

We believe exceptional communities begin with exceptional people. Our team is built on innovation, integrity, transparency, collaboration, and accountability.

As an Area Service Manager, you'll have the opportunity to influence service operations across multiple communities, mentor talented maintenance professionals, and make a meaningful impact on the resident experience.

Ready to take the next step in your multifamily maintenance career?

LMS Investment Management is an Equal Opportunity Employer. We are committed to fostering a workplace where employees are respected, valued, and empowered to succeed.