Apartment Service Manager

LMS Investment Management Inc.; Birmingham (AL); On-site; USD 52,000 - 76,000; Full time

Job summary

LMS Investment Management Inc. in Birmingham, AL seeks an experienced Service Manager for the Parkside community to oversee all maintenance operations and deliver a best-in-class living experience.

You will lead preventative maintenance, supervise vendors and contractors, manage work orders, and ensure safety, compliance with applicable codes, and high resident satisfaction. This role requires hands-on leadership, strong organization, and the ability to coordinate cross‑functional teams with a

Qualifications

• Must have strong customer service orientation meeting resident needs.
• Proven leadership and team coordination skills.
• Strong troubleshooting and preventive maintenance mindset.

Responsibilities

• Oversee all aspects of property maintenance operations at Parkside.
• Lead preventive maintenance programs and inspections.
• Coordinate make-readies, vendor contracts, and project work.
• Ensure safety, compliance with OSHA and local codes.

Skills

Customer service

Leadership

Troubleshooting

Prioritization

Job description

We are currently searching for an experienced Service Manager for our portfolio in Birmingham, AL at our amazing community, Parkside.

Service employees here take pride in keeping a property that looks great, functions smoothly, and gives residents a best‑in‑class living experience. It’s a place where your work is visible, appreciated, and supported by a management team that values professionalism, teamwork, and proactive care.

Position Summary

The Service Manager is responsible for overseeing all aspects of property maintenance operations, ensuring the community is maintained to LMS standards while delivering exceptional service to residents. This role requires strong technical skills, leadership abilities, organization, and a commitment to safety and resident satisfaction.

Essential Responsibilities

Maintenance Operations

• Diagnose and perform routine maintenance and repairs in a timely and professional manner.
• Complete resident service requests according to company standards.
• Perform building, grounds, and common area inspections daily.
• Ensure vacant homes are maintained and thermostats are set according to company standards.
• Complete or oversee preventative maintenance programs in accordance with company guidelines.
• Perform effective emergency maintenance services, including after-hours response as required.
• Coordinate daily maintenance priorities with the Community Manager.
• Ensure all work is performed in compliance with company standards, OSHA regulations, health codes, and safety requirements.

Make-Ready & Unit Turnovers

• Pre-inspect homes with notice to vacate.
• Complete make-ready inspections and schedules.
• Coordinate vendors and contractors to ensure timely completion of turns.
• Ensure vacant homes are market-ready and maintained to company standards.

Vendor & Project Management

• Obtain bids and negotiate pricing with vendors and contractors as needed.
• Coordinate work schedules and deliveries with vendors and contractors.
• Oversee contractor performance and ensure work is completed according to contract specifications and company expectations.
• Complete special projects as assigned by the Community Manager and Regional Manager.

Inventory & Compliance

• Order parts and supplies while maintaining appropriate inventory levels.
• Maintain shop organization and inventory systems.
• Ensure proper maintenance of tools and equipment.
• Monitor budgets and obtain approvals as required.
• Maintain accurate maintenance records and documentation.
• Ensure all required inspections, permits, and certifications remain current, including but not limited to fire, pool, backflow, and other regulatory requirements.

Customer Service

• Promote positive relationships with residents, vendors, co-workers, and company staff.
• Deliver exceptional customer service and professionalism in every interaction.
• Demonstrate LMS's commitment to creating a positive resident experience.

Qualifications

Required

• EPA Certification
• CPO Certification (preferred)
• Valid Driver's License
• Reliable vehicle for transporting tools and equipment to job sites
• Proof of automobile liability insurance
• Ability to be bonded

Physical Requirements

• Ability to lift up to 100 pounds for appliance installation and removal.
• Ability to operate hand tools and maintenance equipment.
• Ability to walk, stand, sit, kneel, squat, bend, stoop, push, pull, twist, climb stairs and ladders, and reach overhead.
• Ability to travel between job sites as necessary.
• Ability to work in varying weather conditions, including heat and cold.

Preferred Experience

• Prior multifamily, build-to-rent, residential, or property maintenance experience.
• Experience supervising vendors and contractors.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

About the Organization:

LMS is a vertically-integrated, multifamily real estate firm offering acquisition, development, construction, and property management.

We have more than 20 years experience navigating the Southeast market. We currently have more than $150 million in construction and development projects and more than $1.5 billion in assets managed.

Our mission is to Create Community and Create Value. We do this by leveraging innovation and integrity; providing investors with the most value out of the deal, a smooth and transparent working relationship, and meaningful impact on people and communities along the way.