Store Area Sales Manager

Dillard's; Billings (MT); On-site; USD 60,000 - 90,000; Full time

Job summary

Dillard's in Billings, MT is seeking a Store Area Sales Manager to drive sales, margins and inventory for the assigned area. You will recruit, coach and supervise associates, review performance, address disciplinary concerns and motivate the team to meet goals.

You will coordinate merchandising, staffing, price changes and store upkeep while collaborating with buying staff on merchandise selections. Responsibilities include leading a high‑performance team, setting productivity standards,

Qualifications

• Outstanding customer service and communication skills.
• Ability to build positive and productive relationships—with clients, management and team.
• Exhibits sound business judgment and agility.
• Demonstrates leadership ability; proven ability to manage, develop and motivate others while driving company objectives.
• Prior selling, customer service and leadership experience required.
• Highly motivated and results orientated.
• High attention to detail and organizational ability.
• Computer savvy.

Responsibilities

• Participate in the selection of a high-performance team and maintain it through coaching and appraisals.
• Set, communicate, and monitor team productivity and service goals.
• Monitor associate productivity and service levels and provide ongoing feedback.
• Manage the team's schedule within budgeted hours and business needs.
• Assign day-to-day tasks to sales support associates and direct their work.
• Exercise independent judgment in hiring, promoting, assignment, and compensation in coordination with Store leadership.
• Recommend and administer discipline up to discharge with Store Manager guidance.
• Lead by example, modeling superior service across all sales support functions.

Skills

Customer service

Communication skills

Relationship building

Business judgment

Leadership

Motivation

Attention to detail

Organizational ability

Computer savvy

Education

High School diploma or equivalent experience

Job description

The Store Area Sales Manager is responsible for attaining the established sales, gross margin, staffing, credit and inventory goals for the assigned area. A sales manager must recruit, coach and supervise all associates assigned to the area, including reviewing job performance, addressing disciplinary concerns and motivating all associates to achieve established sales goals. A sales manager directs all activities in the assigned area including merchandising, staffing, price changes, inventory control and upkeep such as merchandise recovery, housekeeping and dressing room maintenance if applicable. A sales manager is responsible for communicating with buying staff to develop merchandise selections that meet the needs of the customer. A sales manager participates in all store opening/closing procedures, assists with associate and/or customers concerns and any other duties assigned or apparent that are necessary for business operations

Core Management Responsibilities:

To participate in the selection of a high-performance team. To maintain a high-performance team through educating, coaching, motivating, and appraising performance. To set, communicate, and monitor your team's productivity and service goals, monitor associate productivity and service levels, and provide on-going feedback. To manage the team's schedule within budgeted hours and based on business needs. To assign sales support associates day-to-day tasks and direct their work. To exercise independent judgment in the hiring, promoting, assignment, and compensation of your team, and in conjunction with the Store Manager and Assistant Store Manager to effectively recommend such action. To recommend and administer discipline up to and including discharge, in coordination with the Store Manager and Assistant Store Manager.

Responsibilities also include serving as your team's leader by modeling and instructing all sales support functions and achieving the highest levels of service indicators.

It is the responsibility of this position to perform other related work, tasks, or duties as assigned by the Store Manager and Assistant Store Manager. This list of job responsibilities is not exhaustive. Refer to the responsibilities, requirements, and physical demands listed below.

Job Requirements

• High School diploma or equivalent experience.
• Outstanding customer service and communication skills.
• Ability to build positive and productive relationships—with clients, management and team.
• Exhibits sound business judgment and agility.
• Demonstrates leadership ability; proven ability to manage, develop and motivate others while driving company objectives.
• Prior selling, customer service and leadership experience required.
• Highly motivated and results orientated.
• High attention to detail and organizational ability.
• Computer savvy.

Physical Demands

• Regular attendance is required with the ability to work overtime as needed.
• Must be able to stand for lengthy and continuous periods totaling up to 8 hours per day.
• Must be able to lift up to 15 lbs. on a regular basis.
• Must be able to bend, stoop, squat and stretch to stock and retrieve merchandise.
• Requires ability to operate a computer terminal, as well as grasping, writing, standing, sitting, walking, repetitive motions, bending, listening, hearing, speaking, and visual acuity.
• Talking and hearing occur continuously in the process of interacting with employees and customers.
• Vision occurs continuously in the process of merchandising, and interaction with customers.
• Requires manual dexterity to perform product demonstrations with customers.
• Requires a level of personal hygiene conducive to close personal contact with cosmetic customers.
• This list of physical demands is not exhaustive. Other physical activities may be necessary depending on the specific tasks to be accomplished.

*This is a full time, on-site position located at our Dillard's Store.

A high level of attendance is required as an essential function of this position.

Rules of Arbitration

I state that the information contained in the foregoing statements is complete, true, and correct. I understand that if I am employed, any misrepresentation or omission of material facts on this application is sufficient cause for dismissal. I agree that my employment is for no definite period of time and can be terminated, with or without cause, and with or without notice, at any time, at the option of either Dillard's or myself. I understand that neither the Associate Work Rules and General Policies, the Associate Benefits and Related Policies, nor any other written or oral statements by Dillard's or its representatives are contracts of employment. No employee of Dillard's other than the Chairman of the Board or the President has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and no such agreement has been made. If, at the time of termination, I am for any reason indebted to Dillard's, whether for merchandise, cash advances, withdrawals, or otherwise, I agree that Dillard's shall have the right to make the necessary deductions and withhold from any remuneration or from any reimbursement to which I may be entitled, an amount sufficient to fully cover and completely pay for all of my indebtedness to Dillard's. I also hereby agree that in no event shall Dillard's be liable for any loss or damage to my clothing or my personal property. In consideration of Dillard’s agreeing to consider my Application, I agree that effective on my submission of this Application, Dillard’s and I shall be entitled to the benefits of and mutually agree to become subject to Dillard’s RULES OF ARBITRATION (the “Rules”). The Rules will apply to any Legal Claim which may arise out of the application process or over Dillard’s failure or refusal to offer me employment. A free copy of the Rules is available A) by emailing a request for a copy to [e-mail] or B) by requesting a written copy of the Rules by dialing toll free 866-353-6787.