Area Sales Director

HCLTech; United States; On-site; USD 145,000 - 150,000; Full time

Job summary

A leading tech company in the United States is seeking an Engagement Manager to manage client relationships and drive account growth. This full-time role requires the ability to engage with clients, understand their needs, and collaborate with internal teams to deliver tailored solutions. The ideal candidate will have experience in sales and business development, with a focus on IT services.

Qualifications

• Experience in managing a large book of business.
• Ability to engage with clients and understand their needs.

Responsibilities

• Drive growth within the account and increase wallet share.
• Develop connections with key stakeholders in the client organization.
• Engage with clients to understand their evolving needs.
• Craft tailored solutions based on client requirements.
• Collaborate with internal teams to support client success.

Tools

CRM software

Job description

Base pay range

$145,000.00/yr - $150,000.00/yr

About HCLTech

We are HCLTech, one of the fastest-growing large tech companies in the world with 219,000+ people across 54 countries. We supercharge progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

Job Summary

The Engagement Manager will be responsible for managing a large book of business and growing the account. They will serve as the main point of contact for our clients, focusing on selling all HCLTech offerings to the client with a special focus on selling IT services to the client’s Network organization.

Responsibilities

• Drive growth within the account and increase HCLTech’s wallet share within the customer/portfolio
• Develop deep connections within the client organization, with key stakeholders/decision makers and move up the relationship value chain
• Regularly engage in communication with clients to gain insights into their evolving needs, challenges, and objectives
• Conduct thorough assessments of client requirements and pain points, crafting tailored solutions to effectively address their specific needs
• Identify opportunities to enhance the value of our offerings for clients, recommending additional services
• Collaborate closely with internal teams, including sales, marketing, service development, and customer support, to ensure alignment in strategy and execution to support client success
• Serve as a liaison between clients and internal stakeholders, facilitating communication and coordination to ensure seamless service delivery and support
• Collaborate with teams to ensure the seamless implementation and integration of solutions, offering ongoing guidance and support to clients throughout the process
• Monitor and analyze key performance indicators related to client satisfaction, retention, and engagement, delivering regular reports and insights to internal stakeholders
• Maintain proficiency in CRM software and other relevant tools for effective client relationship management and reporting
• Adapt quickly to changing priorities and evolving client needs within a fast‑paced environment
• Travel as needed for customer needs

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

IT Services and IT Consulting

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.