Area Program Manager, Public Services & Compliance

NorthWest Senior and Disability Services; Keizer (OR); On-site; USD 75,000 - 101,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Time Off

PERS retirement

EAP

Long-Term Disability

Supportive culture

Job summary

NorthWest Senior and Disability Services is seeking a senior leader to oversee Eligibility Specialist and Case Manager programs, guiding program managers, ensuring compliant services, and advancing agency priorities while building community partnerships.

This role requires a strong background in public benefits, budgeting, staff development, and change leadership to guide multiple teams and complex operations across the service area.

Qualifications

• Bachelor’s degree in human services, social sciences, public administration, business administration, health administration, or a related field.
• Eight (8) years of progressively responsible experience in human services, public benefits, health or social service administration, or a related field, including at least five (5) years of supervisory and management responsibility.
• Preference may be given to applicants with experience supervising managers or supervisors and leading complex programs, multiple teams, or operations across multiple locations.

Responsibilities

• Lead assigned programs and management teams.
• Direct Eligibility Specialist and Case Manager program operations.
• Lead people and organizational performance.
• Maintain compliance, quality, and risk management.
• Support strategic, fiscal, and operational stewardship.
• Represent NWSDS and strengthen service partnerships.

Skills

Public benefits eligibility

Leadership & management

Program planning & budgeting

Communication & collaboration

Education

Bachelor’s degree in human services / related field

Job description

NorthWest Senior and Disability Services is seeking a senior leader to oversee Eligibility Specialist and Case Manager programs, guiding program managers, ensuring compliant services, and advancing agency priorities while building community partnerships.

This role requires a strong background in public benefits, budgeting, staff development, and change leadership to guide multiple teams and complex operations across the service area.