Case Manager 503-08-26

NorthWest Senior and Disability Services; Dallas (OR); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

Medical and Dental Insurance

PERS participation

Paid Time Off

EAP

Long-Term Disability

457 Plan

Job summary

NorthWest Senior and Disability Services (NWSDS) is hiring a Case Manager to assess service needs, develop care plans, and coordinate in-home and community services for older adults and individuals with disabilities. You will work with consumers, families, and partners to connect resources while maintaining confidentiality and quality standards.

The role requires evaluating needs, creating individualized plans, and ensuring services align with program requirements.

Qualifications

• Bachelor's degree in social sciences or related field.
• Four years of combined education and/or work experience.
• Successful completion of a language proficiency test.
• Experience direct with consumers in social services preferred.

Responsibilities

• Meet with consumers to assess service needs and daily living activities.
• Develop individualized care plans per program requirements.
• Coordinate in-home care, residential services, transportation, and resources.
• Monitor needs and update care plans as circumstances change.
• Complete assessments, documentation, and case records.
• Collaborate with staff, providers, and community partners.
• Maintain confidentiality and comply with reporting requirements.
• Provide respectful, person-centered customer service.
• Assist consumers in language needs and translate materials as needed.

Skills

Case management

Assessment

Communication

Organization

Confidentiality

Education

Bachelor's degree in social sciences

Job description

Job Description

Posted Wednesday, August 26, 2026 at 10:00 AM | Expires Thursday, September 10, 2026 at 9:59 AM

• Recruitment Closes: 9/9/2026
• Starting Salary: $4879 per month*
• Benefits: Medical, Dental, Retirement, Paid Leave and more
• FTE: Full-time
• FLSA status: Non-exempt
• Reports to: Program Manager
• Union status: Represented

*Salary placement is based on education, training, and relevant experience, consistent with the agency's pay practices.

Join Our Team!

NorthWest Senior and Disability Services (NWSDS) is a local intergovernmental agency dedicated to supporting older adults and people with disabilities through programs that promote dignity, choice, and independence. We are seeking individuals who are committed to public service, value teamwork, and provide respectful, high-quality service to the communities we serve.

Agency-Sponsored:

• Medical and Dental Insurance - 100% paid for employees and 90-98% covered for dependents
• Generous Paid Time Off and holidays
• Public Employees Retirement System (PERS) participation
• Employee Assistance Program (EAP)
• Long-Term Disability Insurance
• Supportive and collaborative work culture

Employee-Sponsored:

• Deferred Compensation (457 Plan)
• Life Insurance
• Short-Term Disability Insurance
• Supplemental Plans such as accident, critical illness, and legal coverage

General Description

This position plays an important role in supporting older adults and individuals with disabilities by assessing service needs, developing care plans, and coordinating services that promote health, safety, independence, and quality of life. Case Managers work directly with consumers and collaborate with community partners to connect individuals with resources and services that best meet their needs.

• Meet with consumers to assess service needs, daily living activities, and identify appropriate support options.
• Develop individualized care plans in accordance with program requirements and consumer needs.
• Coordinate services such as in-home care, residential services, transportation, medical supplies, and community resources.
• Monitor consumer needs and update care plans as circumstances change.
• Complete required assessments, documentation, and case records in Agency and State systems.
• Work closely with Agency staff, providers, healthcare partners, and community organizations to support consumers.
• Help consumers address environmental, medical, or social concerns and connect them with available local resources.
• Maintain confidentiality and comply with Agency policies, privacy regulations, and mandatory reporting requirements.
• Provide respectful and responsive customer service to consumers, providers, and community partners.
• Communicate directly with consumers whose primary language is not English.
• Interpret and explain forms, services, and program information in the identified language pair.
• Translate written materials as needed.

Minimum Qualifications

A qualified applicant will have a minimum of four (4) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required. The following qualifications meeting the minimum requirements will be considered:

• Bachelor's degree in social sciences or any related field
• Work or volunteer experience working directly with consumers in social service type settings. Experience can be substituted for education.
• Any combination of related education and relevant work experience equaling at least four (4) years
• Successful completion of a language proficiency test

While not required, experience working with seniors, adults with disabilities, or other vulnerable populations is a plus.

Other Requirements

Driving for Agency Business. Positions that require driving must possess a valid driver’s license and maintain an acceptable driving record. May require proof of personal automobile liability insurance in accordance with ORS Chapter 806 and use of a personal vehicle.

Background Check. Employment is contingent upon successful completion of a criminal history check. Conviction of a crime does not automatically disqualify an individual from employment. Some positions may require additional screening, including but not limited to state or national fingerprint-based background checks.

Mandatory Reporting and Confidentiality. Must comply with confidentiality requirements and mandatory reporting obligations related to vulnerable populations.

Knowledge, Skills, and Abilities

• Knowledge of or ability to learn social service programs and resources available to older adults and individuals with disabilities.
• Ability to assess consumer needs, gather information, and make sound service recommendations.
• Strong organizational skills with the ability to manage multiple cases and deadlines.
• Effective written and verbal communication with consumers, families, providers, and community partners.
• Ability to document clearly and maintain accurate case records.
• Problem-solving and decision-making skills in a professional service environment.
• Ability to build working relationships and provide respectful, person-centered customer service.

Work Environment and Physical Demands

• Work is performed both in an office setting and in the community.
• Regular computer and telephone use.
• Frequent interaction with consumers, providers, and community partners.
• Occasional travel to homes, care settings, and community service locations.
• Frequent sitting, talking, hearing, and repetitive hand movement.
• Occasional standing, walking, reaching, bending, and lifting (up to 20 lbs).
• Interaction with diverse populations in office and community settings, including occasional exposure to contagious illness, challenging behavior, or domestic animals.

This job description serves as a general guide to the duties and responsibilities of the position and does not include every task or assignment. Employees may be required to perform other duties as needed, including temporary assignments in other offices or areas, and are expected to follow other job-related instructions from their manager.

Reasonable accommodations will be provided as needed.