Area Operations Manager

Carlton Industrial Solutions; Baltimore (MD); On-site; USD 85,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

Company vehicle or vehicle allowance

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off and Paid Holidays

Company-paid Life Insurance

Leadership development and advancement

Job summary

Carlton Industrial Solutions in Baltimore, MD is seeking an Area Operations Manager to oversee multiple Industrial Field Service branches, driving operational excellence and strategic growth.

You will coach leaders, manage P&L, monitor KPIs, ensure safety and quality, and collaborate with Sales to expand customer relationships and opportunities.

This role offers a competitive salary, performance bonus, company vehicle or allowance, and comprehensive benefits.

Qualifications

• Experience leading multiple operations, branches, or service locations.
• Leadership experience within Industrial Field Service or related technical services.
• Proven success leading supervisors, managers, or frontline leaders.
• Strong P&L management with financial and operational acumen.
• Excellent communication and customer relationship skills.
• Willingness to travel across the territory.

Responsibilities

• Oversee operational and financial performance of multiple branches.
• Coach and develop Field Service Supervisors to build strong, engaged teams.
• Drive accountability through KPIs, productivity metrics, financial performance and operational excellence.
• Own branch P&L, labor utilization, revenue growth, gross margin, and overall business results.
• Partner with Sales to strengthen customer relationships, identify growth opportunities, and support strategic initiatives.
• Promote a safety-first culture while ensuring compliance with company policies and regulatory standards.
• Standardize best practices and lead continuous improvement initiatives across all locations.
• Support preventive maintenance, emergency service, inspections, installations, and project execution to deliver exceptional customer experiences.

Skills

Leadership

P&L management

Coaching & development

Travel ability

KPIs tracking

Tools

ERP

CRM

FSM software

Job description

Location: Baltimore, MD (Territory-Based)

Are you an experienced operations leader who enjoys developing leaders, improving business performance, and building high-performing teams?

At Carlton Industrial Solutions, you'll have the opportunity to lead multiple Industrial Field Service operations while influencing the growth of a respected, customer-focused organization. This role is ideal for someone who thrives on coaching leaders, driving operational excellence, and making strategic decisions that directly impact business results.

What You'll Do

As the Area Operations Manager, you'll oversee the operational and financial performance of multiple Industrial Field Service branches throughout your territory.

Your Responsibilities Include

• Leading branch operations while ensuring outstanding customer service, safety, quality, and profitability.
• Coaching, mentoring, and developing Field Service Supervisors to build strong, engaged teams.
• Driving accountability through KPIs, productivity metrics, financial performance, and operational excellence.
• Owning branch P&L performance, labor utilization, revenue growth, gross margin, and overall business results.
• Partnering with Sales to strengthen customer relationships, identify growth opportunities, and support strategic initiatives.
• Promoting a safety-first culture while ensuring compliance with company policies and regulatory standards.
• Standardizing best practices and leading continuous improvement initiatives across all locations.
• Supporting preventive maintenance, emergency service, inspections, installations, and project execution to deliver exceptional customer experiences.

Compensation & Benefits

We invest in our leaders because they help build our future.

We Offer

• Competitive salary
• Annual performance bonus
• Company vehicle or vehicle allowance
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off and Paid Holidays
• Company-paid Life Insurance
• Leadership development and advancement opportunities

Qualifications

What We're Looking For

We're seeking an experienced operations leader who understands that exceptional business performance starts with exceptional people.

Required Qualifications

• Experience leading multiple operations, branches, or service locations.
• Leadership experience within Industrial Field Service, manufacturing, automation, mechanical service, calibration, metrology, industrial weighing, or another technical service environment.
• Proven success leading supervisors, managers, or frontline leaders.
• Strong P&L management experience with demonstrated financial and operational business acumen.
• Experience improving performance through KPIs, coaching, process improvement, and accountability.
• Excellent communication, leadership, and customer relationship skills.
• Ability to travel throughout the assigned territory.

Preferred Qualifications

• Experience in calibration, metrology, industrial weighing, or related industries.
• Lean Manufacturing or Continuous Improvement experience.
• Experience with ERP, CRM, or Field Service Management software.