Area Manager, Upstate NY — Multi-Site STR Operations

AvantStay; Town of Saugerties (NY); On-site; USD 73,000 - 100,000; Full time

Benefits offered by this job

Salary 72,500 USD/year

Generous paid time off

Generous insurance (medical, dental, 


Complimentary and discounted stays

Paid parental leave

Wellness stipend

Cell phone stipend

Mileage reimbursement

Job summary

AvantStay is seeking an Area Manager to oversee all daily operations for our New York market properties, leading staff across maintenance, housekeeping, and operations. The role requires close proximity to sites and frequent travel to properties within the area, with supervision of the Assistant Area Manager.

You will partner with property owners, ensuring owner satisfaction and adherence to AvantStay standards while driving guest experiences and operational metrics.

Qualifications

• 4+ years of property management with multi-site exposure.
• 2+ years in people management and leadership.
• Experience in homeowner relations and owner communications.
• Ability to work weekends/holidays with flexible scheduling.
• Comfort standing/walking/driving between properties.
• Proficient with Microsoft Office and CRM tools.

Responsibilities

• Directly supervising and managing market staff, including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel.
• Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property.
• Supervising the progress and rectification of guest and homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction.
• Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
• Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
• Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market.
• Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary.
• Ensuring all homes have appropriate inventory levels of consumables and linens for the select market.
• Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations.
• Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
• Traveling daily to various properties within the designated area to oversee operations and ensure compliance.
• Being available “On Call” after-hours for market support.

Skills

Property management

People management

Homeowner relations

MS Office

CRM knowledge

Tools

CRM systems

Job description

AvantStay is seeking an Area Manager to oversee all daily operations for our New York market properties, leading staff across maintenance, housekeeping, and operations. The role requires close proximity to sites and frequent travel to properties within the area, with supervision of the Assistant Area Manager.

You will partner with property owners, ensuring owner satisfaction and adherence to AvantStay standards while driving guest experiences and operational metrics.